Hello,

Please note that you need to install/activate all required plugins after theme installation.

I've noticed that Elated Core plugin has not been activated on your end.

Just activate it and everything should be working fine.

For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

Thanks & Regards, 
Vladimir

Hello,

Please provide us with your site url + wp admin and FTP credentials (in Private Reply) so we could take a closer look.

For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.

Thanks & Regards, 
Vladimir

Hi there,

Your latest issue has been already adressed at your other ticket on the following link: https://elated.ticksy.com/ticket/2088958

Let us know if there is anything else that we can help with.
Best regards!

Joey

Hello,

Thanks for clarifying the issue.

We took a look and when we try to preview the edited page we noticed a 500 error in the console:

These errors are usually server related so you may want to contact your hosting about this and see if they have any information about what could be causing this.

Do you get this screen with any other page or only on this one?

With WordPress 5.2.2 you should get an email when an error like this pops up indicating what the issue may be. If you've received an email like this, please let us know what it says as it may point us in the right direction.

You can try the solutions from this article as well: Visual Composer is not working?

Please go over this and let us know how it goes and what you found out so we can hopefully solve this issue soon.

Best regards,

John

Hello,

We tried editing other pages on your website and didn't get this issue, it seems like it's only happening with the homepage nuova che scorre page, this is why we asked whether you noticed this with any other pages.

We tested it on the untitled page and the one below it called +28° SUD, and in both instances we were able to preview the changes we made as well as save them without getting the error.

If there are other pages with this issue, please let us know which ones these are.

The Elated Core plugin is essential for proper functioning of the theme, and we don't think it's the cause of this issue.

We suspect it might be the content of the page itself. To test this, we made a new page, copied the content of your problematic homepage, pasted it to the new page and got the same error. Then, after removing the content, we were able to preview the page. We also tried removing the content from you homepage and it no longer displayed the error.

This leads us to believe that there is something wrong with the way elements are added to the page.

Try reviewing the content you added to the page to see if there is something that doesn't look like it should and that could be the cause of this issue. It would also help if you could tell us at which point of building the page you started to get this error.

Best regards,

John

Hi there,

It seems as though your server resources are lacking. Please make sure you raise the following server resources above the indicated minimum values:

max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

You can do that by editing php.ini file that you can find on your server, or contact your hosting service to do this for you.

If this doesn't fix the issue please try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please leave the plugins deactivated and contact us again. Thank you in advance.

Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.

Kind regards,

Sean