Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Hi guys! On a vertical split slider, after adding left and right sliding panel, i can’t scroll. I can see the bullets for navigation but i can’t switch. Please let me know what i can do. Thanks.
We just tested this element locally and we can't reproduce this issue.
Do you mind giving us a link to the page in question, as well as information about which device you are testing this on and which browser you are using?
Best regards,
John
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
It's hard to tell what could be causing the issue, since we can't reproduce it locally on the same version of the theme, and there are no errors in the console.
It could be that the issue is caused by a plugin conflict, so try deactivating all third party plugins and see if that helps.
If so, you can activate them one by one until you find the one that's causing the issue.
If it doesn't help, please give us temporary wp-admin access to your website in a private reply so we can take a closer look.
Best regards,
John
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi guys! On a vertical split slider, after adding left and right sliding panel, i can’t scroll. I can see the bullets for navigation but i can’t switch. Please let me know what i can do. Thanks.
Hello,
Thanks for writing in.
We just tested this element locally and we can't reproduce this issue.
Do you mind giving us a link to the page in question, as well as information about which device you are testing this on and which browser you are using?
Best regards,
John
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Thanks for your response.
Here's the link: https://www.les3lodges.fr/les-terroirs/le-clos/
Please let me know what I have to do to fix this issue.
Thanks in advance
Aurélie
Hi Aurélie,
Thanks for sending the link.
It's hard to tell what could be causing the issue, since we can't reproduce it locally on the same version of the theme, and there are no errors in the console.
It could be that the issue is caused by a plugin conflict, so try deactivating all third party plugins and see if that helps.
If so, you can activate them one by one until you find the one that's causing the issue.
If it doesn't help, please give us temporary wp-admin access to your website in a private reply so we can take a closer look.
Best regards,
John
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.