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Then find all the _instagram_ fields and delete them:
If you want to change the Instagram account, navigate to: www.instagram.com and make sure you are logged out.
Then navigate to Theme Options > Social Networks > Connect with Instagram.
- Also note that some web servers don't allow editing the database through options.php, so you might need to access database directly.
Once this is done if it does not work check to see if you have been logged in to your Instagram account. If so do not log out this time and simply go back to Theme Options > Social Networks > Connect with Instagram and press the button once again this should connect the two and provide the following message:
Setup the plugin as before and leave it like that so that I could inspect the issue.
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I've investigated your issue, and when I tried to follow the URL of the image that should be displayed I got this message:
I've also noticed in Elated Instagram List Settings that you are using along period for Image Cache Time option:
Which probably means that between two image reloads, those links expired. After I removed Image Cache Time it should send a new request for images, but I got this message:
So you should delete this cache time (I reverted any changes I made) make sure that you are reconnected to Instagram account and your images should be displayed. After that you could set some lower value for Images Cache Time (e.g. 604800).
Let us know if this was helpful, or if you need any further help.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi!, have a issue with the Instagram element of the theme, we cannot see correclty the instagram posts.
I'm attaching image to show you.
Now we have to disable element, because it's not nice to see.
Hi there,
If you're having trouble using our native instagram plugin you can try using the following plugin for this functionality: https://wordpress.org/plugins/instagram-feed/
Here is the documentation for the plugin: https://smashballoon.com/instagram-feed/docs/
Hope this helps, if not please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further.
If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi again,
Could you please connect the website to Instagram by using the following steps:
please navigate to:
your-website.com/wp-admin/options.php page
Then find all the _instagram_ fields and delete them:
If you want to change the Instagram account, navigate to: www.instagram.com and make sure you are logged out.
Then navigate to Theme Options > Social Networks > Connect with Instagram.
- Also note that some web servers don't allow editing the database through options.php, so you might need to access database directly.
Once this is done if it does not work check to see if you have been logged in to your Instagram account. If so do not log out this time and simply go back to Theme Options > Social Networks > Connect with Instagram and press the button once again this should connect the two and provide the following message:
Setup the plugin as before and leave it like that so that I could inspect the issue.
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi!
I tried the procedure you told me but it doesn't work. How can I solve it?
Hi there,
I've investigated your issue, and when I tried to follow the URL of the image that should be displayed I got this message:
I've also noticed in Elated Instagram List Settings that you are using along period for Image Cache Time option:
Which probably means that between two image reloads, those links expired. After I removed Image Cache Time it should send a new request for images, but I got this message:
So you should delete this cache time (I reverted any changes I made) make sure that you are reconnected to Instagram account and your images should be displayed. After that you could set some lower value for Images Cache Time (e.g. 604800).
Let us know if this was helpful, or if you need any further help.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.