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Okay
  Public Ticket #2100481
the code are broke want to refund
Closed

Comments

  • PRODEKO started the conversation
    July 31, 2019 at 3:21pm

    Hello from the beguining the theme doesnt work,we created a refund ticket ,

    aour server provider tell us by mail that your theme are broke,

    We need back our money please ...

    We email elated a couple of times but you dont refund a product,

    Legaly we have by law X days to refund a product .The next email will be from our lowyer...

    YOUR REFUND POLICY ARE ILEGAL !


  •  1,845
    Elated replied
    July 31, 2019 at 4:38pm

    Hello there,

    We are sorry to hear this.

    We, as a support team, are here if you need assistance with anything regarding our theme.

    To get a refund, you need to submit a refund request to Envato Market directly. Thank you for understanding.

    Here is a helpful article on how refunds with Envato work:

    https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work

    However, if there is anything that we can help you with, please don't hesitate to ask.

    Kind regards,

    Sean

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