Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I have noticed that you have some 3rd party plugins for payment.
Try to deactivate all of your 3rd party plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site and I’ll take a look.
If there’s anything else we can help you with, please let us know.
Best Regards, Milos
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
How do I hide the logo on 1 page
https://nextgenlivinghomes.com/realtor-i-frame-page/
Hi there,
You can use the code below and paste it into Appearance > Customize > Additional CSS or Elated Options > General > Custom CSS:
.page-id-8420 .eltdf-logo-wrapper { display: none !important; }Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Seems Ambient Theme is no longer in the drop down menu in order to create a New Ticket. So I'm using this ticket for an update.
The shopping cart no longer is working and it seems the issue is the THEME preventing anyone to make a purchase.
Here's the shop link with the following error: woocommerce error match the requested format
https://nextgenlivinghomes.com/product/buy-the-designs-for-the-bitcoin-house-crypto-crib/
Here's what people are saying but your theme does not have this file to fix:
https://wordpress.org/support/topic/please-match-the-requested-format-error-2/
How can we fix the ERROR ASAP? Thanks JP
Hello there,
I have noticed that you have some 3rd party plugins for payment.
Try to deactivate all of your 3rd party plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site and I’ll take a look.
If there’s anything else we can help you with, please let us know.
Best Regards,
Milos
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.