Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Welcome to your support management and thank you for choosing our theme!
As this feature works on our local version please try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site and I’ll take another look.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards, Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
In order to help you, I need to log in into your account. Could you please provide me with your WP admin details? I will log in and take a closer look.
Let us know if there's anything else we can help you with.
Cheers, Johnny
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Uncaught TypeError: Cannot set property 'has-src' of undefined
at jquery.waitforimages.js?ver=5.2.2:2 at jquery.waitforimages.js?ver=5.2.2:2 at jquery.waitforimages.js?ver=5.2.2:2
wp-mediaelement.min.js?ver=5.2.2:1 Uncaught TypeError: b(...).not(...).filter(...).mediaelementplayer is not a function at HTMLDocument.a (wp-mediaelement.min.js?ver=5.2.2:1) at o (jquery.min.js:2) at Object.fireWith (jquery.min.js:2) at Function.ready (jquery.min.js:2) at HTMLDocument.B (jquery.min.js:2)
basically the main issue is that the drop down menu is not going on pc and all menu is not going on mobile. and i suppose the 2 console mistakes are the reason.
Could you please deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please leave the plugins deactivated and contact us again so that I can take a closer look.
Also you may want to try reverting back some plugins to versions that are compatible with our theme. For instance WooCommerce, as you can see in the image below, is fully tested and compatible with our theme up to the version 3.6.5.
In order to revert bundled plugins please deactivate and delete them and install them from the package by using the Appearance > Install plugins option from your dashboeard.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards, Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
As I already told you, "Could you please deactivate all of your plugins", Yes, I already did last week and again just 5 minutes ago. And from pc, the drop-down menu is not going, and from mobile the menu is not going. So the problem is not connected with the plugins. Could you please check, thank you.
In that case, since the plugins aren't causing an issue and we cannot replicate this on our local installation, please update the theme and plugin files to make sure none are corrupted or damaged in any way. To do so please follow these steps:
Pre-Step: Deactivate all plugins and Delete all bundled plugins that come with the theme, especially the Academist Core plugin.
1. Download the latest All files & documentation file from ThemeForest (your Downloads page) 2. Extract it and locate academist.zip and academist-child.zip 3. In you admin panel navigate to Appearance > Themes and activate one of the default themes 4. Once active delete both the parent and child academist themes 5. Upload the parent and child themes with the zip files from step 2 6. After uploading the theme files activate the parent theme and navigate to Academist Options > General and without changing anything simply save the settings.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards, Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
The Menù is not going from Mobile Devices. Could you please help me? Thank you.
here: https://www.posturaesport.com/
Hi there,
Welcome to your support management and thank you for choosing our theme!
As this feature works on our local version please try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site and I’ll take another look.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Thank you for writing in.
In order to help you, I need to log in into your account. Could you please provide me with your WP admin details? I will log in and take a closer look.
Let us know if there's anything else we can help you with.
Cheers,
Johnny
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Uncaught TypeError: Cannot set property 'has-src' of undefined
at jquery.waitforimages.js?ver=5.2.2:2
at jquery.waitforimages.js?ver=5.2.2:2
at jquery.waitforimages.js?ver=5.2.2:2
wp-mediaelement.min.js?ver=5.2.2:1 Uncaught TypeError: b(...).not(...).filter(...).mediaelementplayer is not a function
at HTMLDocument.a (wp-mediaelement.min.js?ver=5.2.2:1)
at o (jquery.min.js:2)
at Object.fireWith (jquery.min.js:2)
at Function.ready (jquery.min.js:2)
at HTMLDocument.B (jquery.min.js:2)
I added you on wp using your email
basically the main issue is that the drop down menu is not going on pc and all menu is not going on mobile. and i suppose the 2 console mistakes are the reason.
thank you
I could not find the email.
Could you please send me the login details here, simply make the ticket private so that only we can view it.(see image below)
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you very much!
Could you please deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please leave the plugins deactivated and contact us again so that I can take a closer look.
Also you may want to try reverting back some plugins to versions that are compatible with our theme. For instance WooCommerce, as you can see in the image below, is fully tested and compatible with our theme up to the version 3.6.5.
In order to revert bundled plugins please deactivate and delete them and install them from the package by using the Appearance > Install plugins option from your dashboeard.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
As I already told you, "Could you please deactivate all of your plugins", Yes, I already did last week and again just 5 minutes ago. And from pc, the drop-down menu is not going, and from mobile the menu is not going. So the problem is not connected with the plugins. Could you please check, thank you.
My apologies for missing that.
In that case, since the plugins aren't causing an issue and we cannot replicate this on our local installation, please update the theme and plugin files to make sure none are corrupted or damaged in any way. To do so please follow these steps:
Pre-Step: Deactivate all plugins and Delete all bundled plugins that come with the theme, especially the Academist Core plugin.
1. Download the latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate academist.zip and academist-child.zip
3. In you admin panel navigate to Appearance > Themes and activate one of the default themes
4. Once active delete both the parent and child academist themes
5. Upload the parent and child themes with the zip files from step 2
6. After uploading the theme files activate the parent theme and navigate to Academist Options > General and without changing anything simply save the settings.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.