Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Unfortunately, we were unable to login into your admin panel(see image below). Could you please check that we have the right credentials so we can log in and complete the demo import for you?
Thank you in advance.
Kind regards, Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
1- I have updated the child theme files for you, please make sure that everything is in order.
2- Page builder plugins are not compatible with each other. Please make sure to deactivate any other page builder plugin to make sure that it is not causing the issue. (see image below)
Hope this helps! If not please be more specific as to what you'd like us to help you with? If possible please include screenshots and links to the pages in question so that we could provide you with a more precise answer.
If there is anything else that we can help you with please don't hesitate to ask.
Kind regards, Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi there,
Unfortunately, we were unable to login into your admin panel(see image below). Could you please check that we have the right credentials so we can log in and complete the demo import for you?
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
1- I have updated the child theme files for you, please make sure that everything is in order.
2- Page builder plugins are not compatible with each other. Please make sure to deactivate any other page builder plugin to make sure that it is not causing the issue. (see image below)
Hope this helps! If not please be more specific as to what you'd like us to help you with? If possible please include screenshots and links to the pages in question so that we could provide you with a more precise answer.
If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It does work.
I have just tested it by modifying the code you entered and the logo has been hidden. Here is the modified code:
.eltdf-logo-wrapper a img { display: none !important; }And the resulting page:
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.