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I have an accordion setup at the bottom of the page. When I have the Accordion layout enabled, the top FAQ loads in the open position. When I set it to the Toggle layout, the bottom FAQ loads in the open position.
I'd like them all to be the Boxed Accordion layout ALL loading in the closed position. I can't seem to find the option.
Thank you for your response. I have aded this CSS code, and it has removed the first accordion entry, but now none of the answers for any accordions will open. The question box is there, and it changes colors and the icon from plus to minus, but the data within doesn't display.
I have tested it on our local version and it works.
Also I see that you rated our theme with under-average score even though I'm doing my best to help you with customizing the theme and to make sure the theme or the support do not deserve a rating that low.
Can I please ask you to reconsider the rating, because we really do our best to provide as best customer support as possible.
For you the rating doesn't mean much, but for us, a higher ranking means the world, especially if it's a 5 star.
Thank you in advance.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards, Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Listen, I understand that you're doing your best but when I have a client that expects something to be done when they ask for it, because they're paying top dollar, and I'm at risk of losing that client because I have to wait a week to get resolution for an issue on the site that should be an option by default... That is 1 star service to me. Are you a one man team? I nearly lost my client over this, along with thousands of dollars. Had I lost this client, would you have repaid me the money I stood to lose?
You should consider hiring a U.S. developer that can work during normal business hours for people like myself that don't live anywhere near Europe. Your rating was not based upon your ability, it was based on the customer support time. You seem like a nice enough guy, there's no question. However, this is my livelihood. Losing this client means food has been taken off of my families table. I understand that a poor rating has the potential to do the same to you--assuming this is your only source of income? I don't know, but in any event, I will reconsider my rating even though I spoke nothing but the truth the first time around.
Hello,
I have an accordion setup at the bottom of the page. When I have the Accordion layout enabled, the top FAQ loads in the open position. When I set it to the Toggle layout, the bottom FAQ loads in the open position.
I'd like them all to be the Boxed Accordion layout ALL loading in the closed position. I can't seem to find the option.
Thank you so much!
Hello,
Thank you for reaching us.
It is the way Accordions work, you can see the example here: https://chandelier.elated-themes.com/accordions/
What we can do, however is to hide the first or the last opened accordion, so it's not visible at all.
Here's the CSS to hide first opened accordion.
.eltd-accordion-holder h6:first-child, .eltd-accordion-holder > div { display: none !important; }If there's anything else, please let us know.
Giovanni
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your response. I have aded this CSS code, and it has removed the first accordion entry, but now none of the answers for any accordions will open. The question box is there, and it changes colors and the icon from plus to minus, but the data within doesn't display.
Thanks.
And now it's after 5 your time, my customer is launching their site today, and this still isn't working. Thanks for nothing. Rating=0!
Hi there,
If the code provided below does not solve the issue you could copy the following JS code into Elated Options > General > Custom JS:
jQuery('.ui-accordion-header-active.ui-state-active').removeClass('ui-accordion-header-active ui-state-active'); jQuery('.ui-accordion-content-active').removeClass('ui-accordion-content-active').toggle();Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
That did absolutely nothing. Now you're closed again, and it's another day wasted.
My apologies, the script is not being loaded on time.
Please use the revised code below:
jQuery(window).on('load', function() { jQuery('.ui-accordion-header-active.ui-state-active').removeClass('ui-accordion-header-active ui-state-active'); jQuery('.ui-accordion-content-active').removeClass('ui-accordion-content-active').toggle(); });I have tested it on our local version and it works.
Also I see that you rated our theme with under-average score even though I'm doing my best to help you with customizing the theme and to make sure the theme or the support do not deserve a rating that low.
Can I please ask you to reconsider the rating, because we really do our best to provide as best customer support as possible.
For you the rating doesn't mean much, but for us, a higher ranking means the world, especially if it's a 5 star.
Thank you in advance.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Listen, I understand that you're doing your best but when I have a client that expects something to be done when they ask for it, because they're paying top dollar, and I'm at risk of losing that client because I have to wait a week to get resolution for an issue on the site that should be an option by default... That is 1 star service to me. Are you a one man team? I nearly lost my client over this, along with thousands of dollars. Had I lost this client, would you have repaid me the money I stood to lose?
You should consider hiring a U.S. developer that can work during normal business hours for people like myself that don't live anywhere near Europe. Your rating was not based upon your ability, it was based on the customer support time. You seem like a nice enough guy, there's no question. However, this is my livelihood. Losing this client means food has been taken off of my families table. I understand that a poor rating has the potential to do the same to you--assuming this is your only source of income? I don't know, but in any event, I will reconsider my rating even though I spoke nothing but the truth the first time around.