Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I apologize for the belated reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. Also we do not work over the weekends and that may have caused the delay you refer to. I hope you can understand.
Thank you for your patience and understanding.
I have checked and all of your tickets have been answered.
If there is anything else that we can help you with please don't hesitate to ask.
Kind regards, Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I've sent some tickets 2 days ago... without response.
Like previous tickets, response time is very long whereas we have paid a complement support price.
We dont understand your BIG MESSAGE 9am to 5pm for a commercial product on 24/24 7/7 website tools!
Please give us quickly responses. Thanks
Hello there,
I apologize for the belated reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. Also we do not work over the weekends and that may have caused the delay you refer to. I hope you can understand.
Thank you for your patience and understanding.
I have checked and all of your tickets have been answered.
If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.