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I just updated the main theme and the image for the header is missing, the colors and other customizations disappeared. Why did this happen and how do I get it back?
Please make sure you have followed these steps in updating the theme files:
Pre-Step: Deactivate and Delete all bundled plugins that come with the theme, especially the Elated Core plugin. This way they will be updated along with the theme as well.
1. Download the latest All files & documentation file from ThemeForest (your Downloads page) 2. Extract it and locate savory.zip and savory-child.zip 3. In you admin panel navigate to Appearance > Themes and activate one of the default themes 4. Once active delete both the parent and child savory themes 5. Upload the parent and child themes with the zip files from step 2 6. After uploading the theme files activate the parent theme and navigate to Elated Options > General and without changing anything simply save the settings.
Hope this helps! If not please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further. Thank you in advance.
If there is anything else that we can help you with please don't hesitate to ask.
Kind regards, Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
This should be the safest method of updating the theme files. However just in case something goes wrong it is always recommended to backup your website before any major changes are made.
Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.
Kind regards, Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
We have just checked this on your website and as you can see in the following screenshot it seems like everything looks just fine >>
Did you manage to fix the issue in the meantime? If not please be more specific as to what you'd like us to help you with? If possible please include screenshots and links to the pages in question so that we could provide you with a more precise answer.
Also, please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further.
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
This was all of the css styling code I could find on your website and it will work properly after the update as well.
This may also solve the issue of the menu disappearing, if not you could try using the following plugin and exporting the menus in order to import them after the update:
2- As for the footer disappearing, it may be sue to the widgets not updating correctly. You can follow this helpful tutorial in order to see how to export the widgets from the theme and after the update simply import them once again.
I just updated the main theme and the image for the header is missing, the colors and other customizations disappeared. Why did this happen and how do I get it back?
Hi there,
Please make sure you have followed these steps in updating the theme files:
Pre-Step: Deactivate and Delete all bundled plugins that come with the theme, especially the Elated Core plugin. This way they will be updated along with the theme as well.
1. Download the latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate savory.zip and savory-child.zip
3. In you admin panel navigate to Appearance > Themes and activate one of the default themes
4. Once active delete both the parent and child savory themes
5. Upload the parent and child themes with the zip files from step 2
6. After uploading the theme files activate the parent theme and navigate to Elated Options > General and without changing anything simply save the settings.
Hope this helps! If not please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further. Thank you in advance.
If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
won't this delete all my custom css?
This should be the safest method of updating the theme files. However just in case something goes wrong it is always recommended to backup your website before any major changes are made.
Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Will my custom css remain?
Yes it will.
If there is anything else that we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I just did this and my footer and menu disappeared! Please help!
We have just checked this on your website and as you can see in the following screenshot it seems like everything looks just fine >>
Did you manage to fix the issue in the meantime? If not please be more specific as to what you'd like us to help you with? If possible please include screenshots and links to the pages in question so that we could provide you with a more precise answer.
Also, please provide us with your wp-admin details(in a private ticket) so we can log in and investigate this further.
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yes, I had to restore a backup. You told me to delete my child theme and my custom css WAS DELETED TOO!!
Hi again,
1- You could perform the steps again and simply paste the following code into Elated Options > General > Custom CSS:
and the following into Appearance > Customize > Additional CSS:
This was all of the css styling code I could find on your website and it will work properly after the update as well.
This may also solve the issue of the menu disappearing, if not you could try using the following plugin and exporting the menus in order to import them after the update:
https://wordpress.org/plugins/export-import-menus/
2- As for the footer disappearing, it may be sue to the widgets not updating correctly. You can follow this helpful tutorial in order to see how to export the widgets from the theme and after the update simply import them once again.
https://www.wpbeginner.com/plugins/how-to-importexport-widget-settings-in-wordpress/
Hope this helps and if there is anything else that we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.