Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I have loaded my social media links onto the website however the wrong instagram account has been linked. In the Elated Options is says "Reconnect to instagram" however when I click on that it doesn't give me any options.
How do I disconnect the current link and reconnect it to a different link?
Then navigate to Theme Options > Social Networks > Connect with Instagram.
- Also note that some web servers don't allow editing the database through options.php, so you might need to access database directly.
Once this is done if it does not work check to see if you have been logged in to your Instagram account. If so do not log out this time and simply go back to Theme Options > Social Networks > Connect with Instagram and press the button once again this should connect the two and provide the following message:
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards, Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I have loaded my social media links onto the website however the wrong instagram account has been linked. In the Elated Options is says "Reconnect to instagram" however when I click on that it doesn't give me any options.
How do I disconnect the current link and reconnect it to a different link?
Hi there,
Regarding the Instagram issues, please navigate to:
your-website.com/wp-admin/options.php page
Then find all the _instagram_ fields and delete them:
If you want to change the Instagram account, navigate to:
www.instagram.com and make sure you are logged out.
Then navigate to Theme Options > Social Networks > Connect with Instagram.
- Also note that some web servers don't allow editing the database through options.php, so you might need to access database directly.
Once this is done if it does not work check to see if you have been logged in to your Instagram account. If so do not log out this time and simply go back to Theme Options > Social Networks > Connect with Instagram and press the button once again this should connect the two and provide the following message:
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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