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While using the variable product option to add new products, I noticed that the product details are displaying below the product image, which makes navigation difficult. The product details should be displayed to the right of the product image.
I contacted WooCommerce Support and was told that the change in display is due to my outdated theme.
Quote:"Double-check if you have an update available for your theme and if you don't, I would suggest you reach out to the developers of your theme to have a look for you as this layout is controlled by the theme."
I couldn't find any variable product on your website, plus you copied website url incorrectly so I had a hard time connecting. Please provide an exact product url and turn off all 3rd party plugins you may have installed after theme purchase and try again. Also, make sure Chandelier theme is on version 1.10 and that you updated Elated Core to 1.2.1. Here you can see how to update theme https://www.youtube.com/watch?v=OtnFGzHQbrI
Looking forward to hear from you.
Giovanni
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Additionally, I'm not sure what you mean by 3rd party plugins, as someone else designed and setup my website for me. It seems that I'm on version 1.7 :-(
Chandelier 1.7
I will try to update my theme using the video you sent, as my designer is no longer working with me.
I watched the YouTube video you sent but it appears to be too complicated and I'm afraid I will make matters worse. Can you please assist me with updating my theme?
You can update our theme and files using the following steps:
Pre-Step: Deactivate and Delete all bundled plugins that come with the theme, especially the Elated Core plugin. This way they will be updated along with the theme as well.
1. Download the latest All files & documentation file from ThemeForest (your Downloads page) 2. Extract it and locate chandelier.zip and chandelier-child.zip 3. In you admin panel navigate to Appearance > Themes and activate one of the default themes 4. Once active delete both the parent and child chandelier themes 5. Upload the parent and child themes with the zip files from step 2 6. After uploading the theme files activate the parent theme and navigate to Elated Options > General and without changing anything simply save the settings.
Hope this helps! If there is anything else that we can assist you with please don't hesitate to ask.
Kind regards, Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
While using the variable product option to add new products, I noticed that the product details are displaying below the product image, which makes navigation difficult. The product details should be displayed to the right of the product image.
I contacted WooCommerce Support and was told that the change in display is due to my outdated theme.
Quote:"Double-check if you have an update available for your theme and if you don't, I would suggest you reach out to the developers of your theme to have a look for you as this layout is controlled by the theme."
Hi,
I couldn't find any variable product on your website, plus you copied website url incorrectly so I had a hard time connecting. Please provide an exact product url and turn off all 3rd party plugins you may have installed after theme purchase and try again. Also, make sure Chandelier theme is on version 1.10 and that you updated Elated Core to 1.2.1. Here you can see how to update theme https://www.youtube.com/watch?v=OtnFGzHQbrI
Looking forward to hear from you.
Giovanni
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good Day Giovanni,
Please forgive me for sending the incorrect url. Here's the correct one. https://ladydyimpressions.com/index.php/product/sexy-braided-leather/
Additionally, I'm not sure what you mean by 3rd party plugins, as someone else designed and setup my website for me. It seems that I'm on version 1.7 :-(
Chandelier 1.7I will try to update my theme using the video you sent, as my designer is no longer working with me.
Diane
Good Day Giovanni,
I watched the YouTube video you sent but it appears to be too complicated and I'm afraid I will make matters worse. Can you please assist me with updating my theme?
Diane
Hi Diane,
You can update our theme and files using the following steps:
Pre-Step: Deactivate and Delete all bundled plugins that come with the theme, especially the Elated Core plugin. This way they will be updated along with the theme as well.
1. Download the latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate chandelier.zip and chandelier-child.zip
3. In you admin panel navigate to Appearance > Themes and activate one of the default themes
4. Once active delete both the parent and child chandelier themes
5. Upload the parent and child themes with the zip files from step 2
6. After uploading the theme files activate the parent theme and navigate to Elated Options > General and without changing anything simply save the settings.
Hope this helps! If there is anything else that we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your response and the steps below.
I would still prefer it if someone from your team could remote in to update my website. Is this at all possible?
Kind Regards,
Diane