Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
The slider image is hidden under the menu bar on the desktop view, but on mobile devices it is correct. How do I get it to display correctly on the desktop view?
Welcome to your support management and thank you for choosing our theme!
This is happening because of some seriously large negative padding on your home page. Once I remove it everything goes back to normal
so temporary solution (for home page only) would be to insert this css in Appearance > customize > additional CSS that will override default one.
.home .eltdf-content {margin-top: 0 !important;}
Since I don't have access to your dashboard, I couldn't inspect what might be going on, so if you want a permanent solution, please provide me with your wp-admin details (in private reply) so I can take a closer look.
Giovanni
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Please let us know if there is anything else we can do for you, thanks!
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance.
Kind regards, Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
The slider image is hidden under the menu bar on the desktop view, but on mobile devices it is correct. How do I get it to display correctly on the desktop view?
Hello,
Welcome to your support management and thank you for choosing our theme!
This is happening because of some seriously large negative padding on your home page. Once I remove it everything goes back to normal
so temporary solution (for home page only) would be to insert this css in Appearance > customize > additional CSS that will override default one.
.home .eltdf-content {margin-top: 0 !important;}Since I don't have access to your dashboard, I couldn't inspect what might be going on, so if you want a permanent solution, please provide me with your wp-admin details (in private reply) so I can take a closer look.
Giovanni
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Okay, thank you. That worked!
You're welcome.
Please let us know if there is anything else we can do for you, thanks!
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.