Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I bought your template. It is very beautiful, but does not work at home and I'm sorry. here is my test site: http://test.pixelathome.com/ I think it's useless to go into details. It's unfortunate to pay so much and not find what you buy. A line of menus that repeats itself, a slider that does not appear, nothing goes. I imported the data in full, but nothing works, it's tiring
Welcome to your support management and thank you for choosing our theme!
With every demo import comes a new set of menus, so probably you've tried to import our demo data several times. It's actually very common and you can simply remove extra menu items with this helpful plugin:
It will create an "x" sign next to your menu items, so you can easily delete them with one click.
As for sliders, please note that Revolution Slider files do not import automatically, and you will need to import these slides manually.
First thing you need to make sure you've downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select "All files & documentation".
Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you've downloaded from ThemeForest and find the Vino Main Files > xml export > rev-slider:
Also, make sure to navigate to Dashboard > Revolution Slider > Global Settings and set these Grid Sizes that we use in our demos:
You can also refer to this helpful video tutorial for more instructions:
Let us know if you need any further help.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I bought your template. It is very beautiful, but does not work at home and I'm sorry. here is my test site: http://test.pixelathome.com/
I think it's useless to go into details. It's unfortunate to pay so much and not find what you buy.
A line of menus that repeats itself, a slider that does not appear, nothing goes.
I imported the data in full, but nothing works, it's tiring
Hello there,
Welcome to your support management and thank you for choosing our theme!
With every demo import comes a new set of menus, so probably you've tried to import our demo data several times. It's actually very common and you can simply remove extra menu items with this helpful plugin:
https://wordpress.org/plugins/quick-remove-menu-item/
It will create an "x" sign next to your menu items, so you can easily delete them with one click.
As for sliders, please note that Revolution Slider files do not import automatically, and you will need to import these slides manually.
First thing you need to make sure you've downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select "All files & documentation".
Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you've downloaded from ThemeForest and find the Vino Main Files > xml export > rev-slider:
Also, make sure to navigate to Dashboard > Revolution Slider > Global Settings and set these Grid Sizes that we use in our demos:
You can also refer to this helpful video tutorial for more instructions:
Let us know if you need any further help.Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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