Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Keep that in mind when you want to translate plugins like this one you should search labeles inside the file of plugin not inside the theme.
This is documentation of how to translate woocomerce, but be awere that its given an exaple how to translate using loco translate or manually via poedit.
We've checked and it looks like the none of the images are missing, all images appeared once the page loaded. Please try clearing your browser cache and refresh the page.
If the issue persists could you please attach screenshots of this problem and let us know on which Apple device and browser you've experienced this?
Best regards,
Kevin
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Sorry it's only on iPhones!! We've checked on iPhone 6 / 7 / 10 / 11 and it doesn't appear even if we charge your original preview theme on themeforest. We've checked even if cleared the cache or download last update of Safary.
The Elated Support Center has been moved to our centralized support platform. If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Kind Regrads,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi!
We canno't change the language into the cart/checkout (now only in english). How could we change the language into those sections?
Thank you
BR
Hello,
Thank you for writting to us!
Keep that in mind when you want to translate plugins like this one you should search labeles inside the file of plugin not inside the theme.
This is documentation of how to translate woocomerce, but be awere that its given an exaple how to translate using loco translate or manually via poedit.
https://docs.woocommerce.com/document/woocommerce-localization/
I hope it helps!
Kind reagrds,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Thank you for your quick reply, we'll check inside the WooCommerce Plugin
KR
Math
Hello again,
Your're welcome! Please let us know if there is anything else we can do for you, thanks!
Kind Regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi again!
The background images doesn't appear on Apple devices.
For exemple : in our welcome page (www.kokomya.com) all the background (and "static") image doesn't appear.
Could you please us?
Thank you in advance for your reply
Hi,
We've checked and it looks like the none of the images are missing, all images appeared once the page loaded. Please try clearing your browser cache and refresh the page.
If the issue persists could you please attach screenshots of this problem and let us know on which Apple device and browser you've experienced this?
Best regards,
Kevin
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Sorry it's only on iPhones!! We've checked on iPhone 6 / 7 / 10 / 11 and it doesn't appear even if we charge your original preview theme on themeforest. We've checked even if cleared the cache or download last update of Safary.
Thank you
Best reagrds
Hello there,
In order to solve this issue, please put the following code into Appearance » Customize » Additional CSS
@media (max-width:640px) { .vc_custom_1476435843202, vc_custom_1476371418808{ background-attachment: initial !important; } }If there’s anything else we can help you with, please let us know.
Best Regards,
Milos
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Thank you for your reply we'll put this CSS code and try this week end
Best regards,
Hello,
It's fine, i hope it will help you!
The Elated Support Center has been moved to our centralized support platform. If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Kind Regrads,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.