Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Welcome to your support management and thank you for choosing our theme!
1) This doesn't seem to be a theme issue, we've just tested locally and the buttons work normally.
We noticed that your buttons have some classes that are not our theme's so it could be that there is a third party plugin that's creating this conflict:
You can try to test this by disabling all third party plugins to see if the button starts working. If it does, you can enable them one by one until you find the culprit.
Additionally, you can't add a JavaScript function to the button as a href attribute, you just need to input the link to which you want the button to lead in the button's settings, that's how these buttons were designed to work, since they are basically just link elements (<a>) , not <button> elements:
We can't tell you much more about the issue without access to your dashboard, so if none of this helps, please provide us with wp-admin access in a private reply so we can take a closer look.
2) The font of this element seems to be Open Sans, at least by the content of the page:
Has this been resolved in the meantime?
3) The issue seems to be a conflict with a third party plugin, specifically Hybrid Gallery. Try deactivating this plugin and see if the issue is resolved. Let us know if it works.
Best regards,
John
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello. How add link java on button? Like javascript:document.getElementById('pgd_div').click();
Buttons worked before updating; after updating themes and plugins, they do not work.
The link stopped working in the constructor WPBakery
And where does this font come from? In the settings everywhere is Open sans
And how to fix the gallery display?
Hello,
Welcome to your support management and thank you for choosing our theme!
1) This doesn't seem to be a theme issue, we've just tested locally and the buttons work normally.
We noticed that your buttons have some classes that are not our theme's so it could be that there is a third party plugin that's creating this conflict:
You can try to test this by disabling all third party plugins to see if the button starts working. If it does, you can enable them one by one until you find the culprit.
Additionally, you can't add a JavaScript function to the button as a href attribute, you just need to input the link to which you want the button to lead in the button's settings, that's how these buttons were designed to work, since they are basically just link elements (<a>) , not <button> elements:
We can't tell you much more about the issue without access to your dashboard, so if none of this helps, please provide us with wp-admin access in a private reply so we can take a closer look.
2) The font of this element seems to be Open Sans, at least by the content of the page:
Has this been resolved in the meantime?
3) The issue seems to be a conflict with a third party plugin, specifically Hybrid Gallery. Try deactivating this plugin and see if the issue is resolved. Let us know if it works.
Best regards,
John
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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