Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
In order to make sure we understand what the issue is, please provide these: (a)URL and (b)screenshot with the element highlighted and (c)detailed description of what the issue is.
And we will try to provide a solution for you as soon as possible.
Kind regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
In order to make sure we understand what the issue is, please provide these: (a)URL and (b)screenshot with the element highlighted and (c)detailed description of what the issue is.
And we will try to provide a solution for you as soon as possible.
Kind regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I can't provide an URL, as my website is not yet functional.
But I'm showing you in a print screen the issue. I'm trying to add a photo in a column in the predefined sections for the "Restaurant" home page of Superfood template. I use the "+" button, select the photo fro the media library, then "set image", but nothing happens and the image is not showing.
I have the same problem in several similar sections.
We are not able to test this issue because we don't have approach to your website. On our local everything works correct. When your site is functional please providing us your login credentials in order to help you.
Kind Regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
There should be no special requirements for the photos in this section. If you are able tu upload photo to any other element, you should be able to do it here as well.
However, there were some general issues with adding photos related to WPBakery 6.0.3 plugin, but this was fixed with 6.0.5 version. So if you are using theme version in which 6.0.3 was bundled, you should update the theme and WPBakery plugin as well in order to make this work. If you don't want to update the theme right now, you could delete WPBakery 6.0.3 and install WPBakery 6.0.5 version which I'll attach for you in the next private reply.
Let us know if this works for you.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Please let us know if there is anything else we can do for you, thanks!
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads This way you’ll be helping us improve our support services and make them even more efficient.
Kind Regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I am unable to add or change the image for "Elated Image with text" or "Elated Restaurant Item" for Superfood Theme, Restaurant home page.
Hello,
In order to make sure we understand what the issue is, please provide these:
(a)URL and (b)screenshot with the element highlighted and (c)detailed description of what the issue is.
And we will try to provide a solution for you as soon as possible.
Kind regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Thank you for using our theme!
In order to make sure we understand what the issue is, please provide these:
(a)URL and (b)screenshot with the element highlighted and (c)detailed description of what the issue is.
And we will try to provide a solution for you as soon as possible.
Kind regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I can't provide an URL, as my website is not yet functional.
But I'm showing you in a print screen the issue. I'm trying to add a photo in a column in the predefined sections for the "Restaurant" home page of Superfood template. I use the "+" button, select the photo fro the media library, then "set image", but nothing happens and the image is not showing.
I have the same problem in several similar sections.
Hello,
We are not able to test this issue because we don't have approach to your website. On our local everything works correct. When your site is functional please providing us your login credentials in order to help you.
Kind Regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I can't launch my website since I can't load the photos...
Are there certain requirements for the photos to be used in that section or other criteria? What can I do?
Hi there,
There should be no special requirements for the photos in this section. If you are able tu upload photo to any other element, you should be able to do it here as well.
However, there were some general issues with adding photos related to WPBakery 6.0.3 plugin, but this was fixed with 6.0.5 version. So if you are using theme version in which 6.0.3 was bundled, you should update the theme and WPBakery plugin as well in order to make this work. If you don't want to update the theme right now, you could delete WPBakery 6.0.3 and install WPBakery 6.0.5 version which I'll attach for you in the next private reply.
Let us know if this works for you.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks Joey, it works perfectly now!
Hello,
Please let us know if there is anything else we can do for you, thanks!
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads This way you’ll be helping us improve our support services and make them even more efficient.
Kind Regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.