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Now, the website run correctly on Windows and Android both on Opera, Firefox and Chrome.
But, some strange effects on Windows/Safari tandem where submenu doesnt display, double logo display, Slider not display, and some other pb...
And on MacOs both Safari, Firefox, Opera, Chrome "Select" drop down doesnt display vertical bar and can't access some categories on 'Boutique/Catalgue' page.
This is due to CSS compatibility ? Other problem ?
Many women customers of this site have IPhone !!!
Many thanks to give us response, we have a advertisment in 15 days to finish this website.
OK for Safari on Windows... I've just install Safari on Windows to see the problem encounter by my daughter on his Mac...
But problem persists on Safari on Mac... =================================
If you have access a latest MacOs machine (iMac, MacBook, IPhone,...), the dropdown box on categories do not display lift to show overflow rows. I have added a specific CSS to force Y Overflow for every browser (including Safari), but lift is already hidden or broken or ...???
We dont have access more than 6 categories and we have 12 and in future more than 40!
Laetitia can send you a screen copy of Mac/Safari this morning
Please find a Windows/Chrome screen copy...
With these two screen copies you can see the difference and bug
The problem concern only Y overflow lift when items # overflow the height of dropdown.
The problem would be solved with last SELECT2 CSS/JS.
I try it without Satiné. Thats OK. The problem is your SELECT2 is integrated inside your CSS/JS code and not in separate code. Could you upgrade urgently Satiné theme to run also on Apple environment. You can also built your next version with separate source code with links. By this way, upgrade would be more easy ?
PS Laetitia... : Send to Elated your screen copy on shop page or share screen on realtime support.
Maybe this error causing that js files don't load like it should and that can produce the issue.
Also, I can suggest you to try to disable 3rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), clear cache and then check.
Let us know how it went.
Best,
Jim
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I know that about GMAP.... But my question is not related to GMAP but bug resulting you dont use last release of SELECT2 inside SATINE theme.
I've sent the link about this problem and you dont have a response as we want such as update SELECT2 (JS and CSS) incorporated in JS/CSS SATINE theme to get compatibility with MacOS/Safari !
See shop.laetitiatoledano.com/shop
And select one of 'CATEGORIES' on the left side dropdown... Functional on Windows and Android both with Firefox, Chrome, Opera, Edge, IE... But not on MacOS/Safari where dropdown liftbar doent appear.
Each time we sent a pb shoot outside the pb to get time ! It's not a real support for what we pay you.
I've tested your site on iPhone 7 and categories widget dropdown on your shop page worked fine as you can see in the video capture I've attached for you.
Also note that this widget is a part of WooCommerce plugin which is using 4.0.3 version of Select2 script.
Since WooCommerce is a 3rd party plugin, regretfully, we have limited support for it that only covers its compatibility issues with our themes.
So any issues related to the certain WooCommerce features, would be getting outside the support loop we can offer.
I've tried on different Apple machine and MacOs version...
Results are not stable due to Apple not max compliant (depends of machine type and OS/Safari revision) to last CSS/HTML standards.
Thats true the pb is general to WP/WC bundle. I've believed than a theme can overide some lacks of main WP/WC concerning some autoprefixing CSS and some JS code to bypass lacks on Mac/Safari...
Do you have another theme to buy and fully compliant for all couples of OS/browsers MacOS, Windows, ChromeOS, Android with Firefox, Chrome, Opera, IE, Edge,... a matrix of a minimum 20 couples (not included versions would be more than 100 couples since 2017) fully tested on WooCommerce ?
As this works on our local version of the website and the issue you have alluded to is not within our own files but rather WooCommerce files you could contact them directly for further information:
Now, the website run correctly on Windows and Android both on Opera, Firefox and Chrome.
But, some strange effects on Windows/Safari tandem where submenu doesnt display, double logo display, Slider not display, and some other pb...
And on MacOs both Safari, Firefox, Opera, Chrome "Select" drop down doesnt display vertical bar and can't access some categories on 'Boutique/Catalgue' page.
This is due to CSS compatibility ? Other problem ?
Many women customers of this site have IPhone !!!
Many thanks to give us response, we have a advertisment in 15 days to finish this website.
Thanks, Patrick
Hello,
Windows/Safari is out of suport https://www.screencast.com/t/Uq0LdVCxItxJ
https://support.apple.com/en-bh/HT204416
So it is because of that, not theme related problem.
For vertical links we think you set it to be wide menu, and that's why they are horizontal.
https://www.screencast.com/t/4vZXCgFonOVX Set it to empty and it will be vertical.
Let us know if there is anything else.
Best Regards.
Nicolas
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
OK for Safari on Windows... I've just install Safari on Windows to see the problem encounter by my daughter on his Mac...
But problem persists on Safari on Mac...
=================================
If you have access a latest MacOs machine (iMac, MacBook, IPhone,...), the dropdown box on categories do not display lift to show overflow rows. I have added a specific CSS to force Y Overflow for every browser (including Safari), but lift is already hidden or broken or ...???
We dont have access more than 6 categories and we have 12 and in future more than 40!
Laetitia can send you a screen copy of Mac/Safari this morning
Please find a Windows/Chrome screen copy...
With these two screen copies you can see the difference and bug
The problem concern only Y overflow lift when items # overflow the height of dropdown.
The problem would be solved with last SELECT2 CSS/JS.
I try it without Satiné. Thats OK. The problem is your SELECT2 is integrated inside your CSS/JS code and not in separate code. Could you upgrade urgently Satiné theme to run also on Apple environment. You can also built your next version with separate source code with links. By this way, upgrade would be more easy ?
PS Laetitia... : Send to Elated your screen copy on shop page or share screen on realtime support.
Thanks
Hi,
Thank you for writing in.
When I inspect your page on Safari for Mac I found this console error:
https://www.screencast.com/t/x2a0dlS6y1mV
More information's about the error you can find here:
https://developers.google.com/maps/documentation/javascript/error-messages
Maybe this error causing that js files don't load like it should and that can produce the issue.
Also, I can suggest you to try to disable 3rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), clear cache and then check.
Let us know how it went.
Best,
Jim
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I know that about GMAP.... But my question is not related to GMAP but bug resulting you dont use last release of SELECT2 inside SATINE theme.
I've sent the link about this problem and you dont have a response as we want such as update SELECT2 (JS and CSS) incorporated in JS/CSS SATINE theme to get compatibility with MacOS/Safari !
See shop.laetitiatoledano.com/shop
And select one of 'CATEGORIES' on the left side dropdown... Functional on Windows and Android both with Firefox, Chrome, Opera, Edge, IE... But not on MacOS/Safari where dropdown liftbar doent appear.
Each time we sent a pb shoot outside the pb to get time ! It's not a real support for what we pay you.
Solve the pb quickly!
I dont read anywhere your theme would be not compatible with MacOS/Safari...
Solve it!
Thank
I dont read anywhere your theme would be not compatible with MacOS/Safari...
Solve it!
Thank
Hi there,
I've tested your site on iPhone 7 and categories widget dropdown on your shop page worked fine as you can see in the video capture I've attached for you.
Also note that this widget is a part of WooCommerce plugin which is using 4.0.3 version of Select2 script.
Since WooCommerce is a 3rd party plugin, regretfully, we have limited support for it that only covers its compatibility issues with our themes.
So any issues related to the certain WooCommerce features, would be getting outside the support loop we can offer.
You may refer to WooCommerce online documentation: https://docs.woocommerce.com/documentation/plugins/woocommerce/
Let us know if we can help you with something else.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I've tried on different Apple machine and MacOs version...
Results are not stable due to Apple not max compliant (depends of machine type and OS/Safari revision) to last CSS/HTML standards.
Thats true the pb is general to WP/WC bundle. I've believed than a theme can overide some lacks of main WP/WC concerning some autoprefixing CSS and some JS code to bypass lacks on Mac/Safari...
Do you have another theme to buy and fully compliant for all couples of OS/browsers MacOS, Windows, ChromeOS, Android with Firefox, Chrome, Opera, IE, Edge,... a matrix of a minimum 20 couples (not included versions would be more than 100 couples since 2017) fully tested on WooCommerce ?
Thanks
Hi there,
As this works on our local version of the website and the issue you have alluded to is not within our own files but rather WooCommerce files you could contact them directly for further information:
https://woocommerce.com/contact-us/
Hope this helps! If there is anything else that we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.