Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
The slider revolution demo is not working. I have downloaded the demo content to 100% and imported the theme slider and I would like to use, but when I select Slider Revolution menu and choose a "new module from template", ask me a Purchase Code. I don't understand what do I have to do. Help me, please.
Welcome to your support and thank you for choosing our theme.
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
The Revolution Slider files don't import automatically and you need to import the slides manually. In order to achieve that you can follow these steps:
First thing you need to make sure you've downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select "All files & documentation".
Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you've downloaded from ThemeForest and find the Theme Main Files > xml_export > revslider
Also, make sure to navigate to Dashboard > Revolution Slider > Global Settings and set these Grid Sizes that we use in our demos:
Let us know if there's anything else.
Best,
Jim
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
John
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
The slider revolution demo is not working. I have downloaded the demo content to 100% and imported the theme slider and I would like to use, but when I select Slider Revolution menu and choose a "new module from template", ask me a Purchase Code. I don't understand what do I have to do. Help me, please.
Hi,
Welcome to your support and thank you for choosing our theme.
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
You can read more about this here:
https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
The Revolution Slider files don't import automatically and you need to import the slides manually. In order to achieve that you can follow these steps:
First thing you need to make sure you've downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select "All files & documentation".
Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you've downloaded from ThemeForest and find the Theme Main Files > xml_export > revslider
Also, make sure to navigate to Dashboard > Revolution Slider > Global Settings and set these Grid Sizes that we use in our demos:
Let us know if there's anything else.
Best,
Jim
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
It´s working now. Thanks a lot!
MAC
Hi MAC,
We're glad to hear that!
If there's anything else, please let us know.
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
John
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.