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I have two problems with the portfolio when I enable category filters. -The photos are displaced when I go in a category - Nothing happens when I click on "all", I stays on active filter. Thanks for your help Regards Lise
Welcome to your support management and thank you for choosing our theme!
This issue is something that should have been fixed in our latest theme update:
So please make sure that you have the latest version of our theme installed and updated bundled plugins. If that's already the case, feel free to write back in and perhaps provide login details along with your site's URL and we will investigate this further.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site and I’ll take a look.
Kind Regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
I have two problems with the portfolio when I enable category filters.
-The photos are displaced when I go in a category
- Nothing happens when I click on "all", I stays on active filter.
Thanks for your help
Regards
Lise
Hi Lise,
Welcome to your support management and thank you for choosing our theme!
This issue is something that should have been fixed in our latest theme update:
So please make sure that you have the latest version of our theme installed and updated bundled plugins. If that's already the case, feel free to write back in and perhaps provide login details along with your site's URL and we will investigate this further.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, thank you for the answer.
I made the update, and the bug with the displaced photos of portfolio is fixed, it's cool!
But i still have a problem with the "all" filter. Nothing happens when I click on "all", I stays on active filter.
My site is'nt online yet, but this weekend we will set up something so you will can check the problem.
Have a good day
Lise
Hello again,
It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site and I’ll take a look.
Kind Regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.