Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
On the product page does not load the variations options configured in Woocommerce (product) we have already tested the theme with versions Wocommerce 3.6.x and 3.7. We're running the theme in wordpress 5.2.x What is the solution to this problem?
Welcome to your support management and thank you for choosing our theme!
The issue here might be that we used the YITH WooCommerce Color and Label Variations Premium (see image below) in reference to the variable products in order to have them show differently. However this plugin could not be included within the bundled plugins so you will have to install it yourself.
If you do not want to use these plugins you can un-hide the default varibale options by adding the following code into Appearance > Customize > Additional CSS or Elated Options > General > Custom CSS:
Hi,
On the product page does not load the variations options configured in Woocommerce (product) we have already tested the theme with versions Wocommerce 3.6.x and 3.7. We're running the theme in wordpress 5.2.x What is the solution to this problem?
I await a return, thank you
Hi there,
Welcome to your support management and thank you for choosing our theme!
The issue here might be that we used the YITH WooCommerce Color and Label Variations Premium (see image below) in reference to the variable products in order to have them show differently. However this plugin could not be included within the bundled plugins so you will have to install it yourself.
Here are the links to the plugins indicated in the image above:
https://yithemes.com/themes/plugins/yith-woocommerce-color-and-label-variations/
https://yithemes.com/themes/plugins/yith-woocommerce-quick-view/
https://yithemes.com/themes/plugins/yith-woocommerce-wishlist/
If you do not want to use these plugins you can un-hide the default varibale options by adding the following code into Appearance > Customize > Additional CSS or Elated Options > General > Custom CSS:
.eltdf-single-product-summary .select2-hidden-accessible { border: 1px solid rgb(169, 169, 169) !important; clip: initial !important; height: initial !important; margin: 0 !important; overflow: hidden!important; padding: initial !important; position: absolute!important; width: initial !important; }Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.