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I am not able to edit demo content using WPBakery Page Builder. The icon of WPBakery Page Builder is not available. Also, I couldn't create any new page because of editors conflict. When I disable WPBakery Page Builder everything is working fine without any problem.
I've checked your configurations with plugin you have:
Seems like the reason why you're having this issue are low server resource settings. Could you please try to increase these MASTER values or ask your hosting service to do it for you.
Unfortunately, I was unable to investigate this further since I couldn't log in to neither installation:
Please provide working credentials so that we can continue with troubleshooting the issue. In the meantime, if you haven't already, check these articles regarding ERR_SPDY_PROTOCOL_ERROR:
Hello,
I am not able to edit demo content using WPBakery Page Builder. The icon of WPBakery Page Builder is not available. Also, I couldn't create any new page because of editors conflict. When I disable WPBakery Page Builder everything is working fine without any problem.
Please let me know what to do.
Thanks
Please note that I enabled Twenty Nineteen theme and WPBakery Page Builder worked without any problem. Therefore, it is absolutely a theme problem.
I think the problem is from Gioia Core plugin.
Hello,
Welcome to your support management and thank you for choosing our theme!
We've just tested this in a local environment and can't replicate these issues. The editor works as intended with the theme.
Do you mind giving us wp-admin access to your site so we can take a closer look at this issue?
We're awaiting your response.
Best regards,
John
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Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
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Hello,
I've checked your configurations with plugin you have:
Seems like the reason why you're having this issue are low server resource settings.
Could you please try to increase these MASTER values or ask your hosting service to do it for you.
These values should be increased:
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000
In your case,as you can see it set for example upload_max_filesize = 40M and it should be 128M:
Let me know is it works!
Kind Regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Milica,
Thank you for your suggestion. I have just done that and nothing changed, unfortunately.
Is there any other suggestion?
Hello Ammar,
Unfortunately, I was unable to investigate this further since I couldn't log in to neither installation:
Please provide working credentials so that we can continue with troubleshooting the issue. In the meantime, if you haven't already, check these articles regarding ERR_SPDY_PROTOCOL_ERROR:
https://www.itechgyan.com/err_spdy_protocol_error/
https://zenguard.zendesk.com/hc/en-us/articles/204423722-Chrome-error-ERR-SPDY-PROTOCOL-ERROR-
Perhaps you can find some helpful advices there.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Ammar,
We are happy to hear that everything is working properly now and if there is anything we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.