Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
You can do that by editing the php.ini file that you can find on your server or contact your hosting service to do this for you.
After you have done this please try to follow the steps provided in this article: Complete Guide To Demo Import or contact us, please provide us with your wp-admin details(in a private ticket) and I will finish the demo import for you.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards, Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
It is working now (even if i've two errors in console), but my new issue is another... When I upload logo images on "dalia options/logo" it doesn't change. Indeed the src of logo <img> is "dalia.elated-themes.com/wp-content/uploads/2018/07/Dalia-LOGO.jpg"
Did you upload logo from Elated Options -> Logo? Did you check logo's options within single page in wordpress? Sometimes logo is uploaded there too and it will override general settings.
If you tried all of these, then try to purge cache and try again.
Nevertheless, if you still have a trouble, I need to log in into your account. Could you please provide me with your WP admin details? I will log in and take a closer look.
Let us know if there's anything else we can help you with.
Cheers, Johnny
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I've checked all of that, btw I resolved the issue modifying the file "wp-content\themes\dalia\framework\modules\header\parts\logo.php" setting the src of <img> in rows 20/21/22.
If you want I can send you WP admin details anyway to check what didn't work
We are happy to hear that everything is working properly now and if there is anything we can assist you with please don't hesitate to ask.
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance.
Kind regards, Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
When i try to do import (from Dalia options) of All with attachments it blocks at 30%
Hi there,
Welcome to your support management and thank you for choosing our theme!
Please first make sure you raise the following server resources above the indicated minimum values:
You can do that by editing the php.ini file that you can find on your server or contact your hosting service to do this for you.
After you have done this please try to follow the steps provided in this article: Complete Guide To Demo Import
or contact us, please provide us with your wp-admin details(in a private ticket) and I will finish the demo import for you.
Hope this helps! If there is anything else that we can help you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It is working now (even if i've two errors in console), but my new issue is another... When I upload logo images on "dalia options/logo" it doesn't change. Indeed the src of logo <img> is "dalia.elated-themes.com/wp-content/uploads/2018/07/Dalia-LOGO.jpg"
Hi,
Did you upload logo from Elated Options -> Logo? Did you check logo's options within single page in wordpress? Sometimes logo is uploaded there too and it will override general settings.
If you tried all of these, then try to purge cache and try again.
Nevertheless, if you still have a trouble, I need to log in into your account. Could you please provide me with your WP admin details? I will log in and take a closer look.
Let us know if there's anything else we can help you with.
Cheers,
Johnny
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I've checked all of that, btw I resolved the issue modifying the file "wp-content\themes\dalia\framework\modules\header\parts\logo.php" setting the src of <img> in rows 20/21/22.
If you want I can send you WP admin details anyway to check what didn't work
Joke, I'm just retard and I didn't watched logo settings scrolling down in the page Spa. Sorry lol
Thanks anyway for the help :P
Hi Andrea,
We are happy to hear that everything is working properly now and if there is anything we can assist you with please don't hesitate to ask.
We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.