Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
It seems that suddenly I am unable to add or modify any image on the site, for any widget that contains an image. After I select the media from the gallery, nothing happens. I have tried will all the image widgets available. I have tried modifying existing ones - nothing works.
I had no issues with this until about one week ago.
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site and I’ll take a look.
Let me know is it works!
If it doesn't work properly provide me login credentials (in Private Reply) and site url, so we can take a closer look?
Kind Regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
It seems that suddenly I am unable to add or modify any image on the site, for any widget that contains an image. After I select the media from the gallery, nothing happens. I have tried will all the image widgets available. I have tried modifying existing ones - nothing works.
I had no issues with this until about one week ago.
Hello,
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site and I’ll take a look.
Let me know is it works!
If it doesn't work properly provide me login credentials (in Private Reply) and site url, so we can take a closer look?
Kind Regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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