Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Welcome to your support management and thanks for choosing Edge theme!
Lets first update your theme, since this is the biggest request here, then we will resolve one by one.
In order to update the theme, just follow these steps:
1. Delete Edge Core ( Edge CPT ) plugin
You need to delete the core plugin before updating the theme. If you don't have access to admin panel, you need to delete the core plugin manually from your server. Also, make sure that you have a backup, just for any case.
2. Deactivate all another theme plugin
3. Update theme
First you need to use an FTP client ( like FileZila )
Download latest All files & documentation file from ThemeForest (your Downloads page)
Extract it and locate theme-name.zip
Extract theme-name.zip and locate the theme-name folder
Copy/Replace the content of theme folder to /wp-content/themes/theme-name folder of your web site.
4. Install Edge Core plugin ( Edge CPT )
5. Activate all other theme plugins
Let us know if there's anything else we can help you with.
Cheers, Johnny
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Where do I go to change the logo that appears at the top left and bottom middle of the home page? I want to replace the logo so it doesn't include the slogan "making SEO simple"
Please note that you can change any content within the footer area in Appearance >> Widgets. Then just navigate to desired footer widget area and add / remove some widgets.
Please note that you can add some shortcodes within Text widget. So you just need to create a new test page > add desired WP Bakery element (shortcode) and then switch to Classic Mode. Copy that shortcode and then paste it into Text Widget.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards, Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
First, how can I search the archive of all the tickets I've submitted?
Second, how do I edit the header on our site (Blog Posts - Send Us a Message - How's your SEO...)
Mike
I figured out how to update the header.
New question: how do I remove the 'latest blog posts' section from the bottom of our home page?
Mike
Also, how do I update my theme? I downloaded the update but I don't know how to install.
Mike
Hi,
Welcome to your support management and thanks for choosing Edge theme!
Lets first update your theme, since this is the biggest request here, then we will resolve one by one.
In order to update the theme, just follow these steps:
1. Delete Edge Core ( Edge CPT ) plugin
You need to delete the core plugin before updating the theme. If you don't have access to admin panel, you need to delete the core plugin manually from your server. Also, make sure that you have a backup, just for any case.
2. Deactivate all another theme plugin
3. Update theme
4. Install Edge Core plugin ( Edge CPT )
5. Activate all other theme plugins
Let us know if there's anything else we can help you with.
Cheers,
Johnny
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I couldn't find the edge core plugin so i installed but not the site is broken...blueshost support is looking into it right now.
I still need:
how do I remove the 'latest blog posts' section from the bottom of our home page?
Mike
Also, I don't know what this means: "Deactivate all another theme plugin" ... so I didn't deactivate the active plugins.
Mike
IT's Elated CPT!!
Hi,
Go to Appearance -> Customize -> Additional CSS and paste the code below, it will remove 'latest blog posts'.
Where did you stop? Did you manage to update the theme?
Cheers,
Johnny
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Where do I go to change the logo that appears at the top left and bottom middle of the home page? I want to replace the logo so it doesn't include the slogan "making SEO simple"
Mike
Actually, the logo needs to change in the header that drops in from the top as I scroll down the page. Where do I edit that?
Mike
OK, figured out how to change the logo in the sticky header. Now, how do I change the logo in bottom of home page (center)?
Mike
Hello,
Please note that you can change any content within the footer area in Appearance >> Widgets. Then just navigate to desired footer widget area and add / remove some widgets.
Please note that you can add some shortcodes within Text widget. So you just need to create a new test page > add desired WP Bakery element (shortcode) and then switch to Classic Mode. Copy that shortcode and then paste it into Text Widget.
For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site.
Thanks & Regards,
Vladimir
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.