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If you imported demo content multiple times, it's possible that you duplicated menu items several times. You should install this helpful plugin https://wordpress.org/plugins/quick-remove-menu-item/ Then go to Appearance > Menus and remove duplicated menu items.
Hope this helps! If there is anything else that we can assist you with please don't hesitate to ask.
Kind regards, Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
- Moreover I don't understand why I had to create a folder backup and a functions.php to use the theme: this is not normal for a template
I'm not developper (I am webdesigner) but I have the basis and I'm helped by developers, I don't understand why there are so many issues in a template which costs this price. Why it was not mentionned I cannot use this template....
Also you should know that sometimes these settings can be found on a page as well and if those are set in the Page settings they will overwrite the Global settings.
4. please enable the WPBakery plugin as well as Brynn Core
5. I am not sure why you had to create a folder backup and a functions.php, as I can not see any answer indicating you to do this in the previous replies.
6. Also I can see that you are missing the sliders.
When importing a demo onto your site RevSlider slideshow has to be imported separately.
To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel
Slider Revolution -> Import.
Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.
For any other isue you are facing please feel free to ask us anytime and as for the refund you should know that we're not making decisions related to that. We're support team, so please submit refund request on Envato profile and it will be responded.
Hope I could help and let us know if there is anything else we can do to help.
Best,
Mici
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I've installed plugin called "Php server info" on your side in order to check parameters for hosting. I've seen that you should increase value for max_post_size it should be at least set to 256M, and in your case it set to:
So it would be good if you can increase these values or ask your hosting service to do that for you.
When you fix this issue try once again to import.
This is guide you should follow in order to import demo in the right way, i send you article where you can read more about it:Complete Guide To Demo Import
Kind Regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
Sorry for my english I'm french...
I have installed this theme but I encountered several issues.
At the beginning, I had an error on load.php line 26 when I wanted to activate the Brynn Core plugin: so I created a folder backup and a functions.php
It enabled me to import my demo, but the display is really messy it seems there is a css issue
Can you help me please ?
Thank you so much, have a good day
Hi there,
If you imported demo content multiple times, it's possible that you duplicated menu items several times. You should install this helpful plugin https://wordpress.org/plugins/quick-remove-menu-item/
Then go to Appearance > Menus and remove duplicated menu items.
Hope this helps! If there is anything else that we can assist you with please don't hesitate to ask.
Kind regards,
Sean
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I imported the demo juste once. Ok for the issue of menu items, I installed the plugin but there are still several issues:
- there aren't all images
-I cannot see portfolio items (there is code instead: [eltdf_portfolio_list type= »masonry » space_between_items= »huge » number_of_items= »11″ enable_image_shadow= »no » orderby= »date » order= »ASC » enable_title= »no » enable_category= »no » category= »aesthetic »])
-I don't find how I can have the menu to the left
- there are some parts of code everywhere.
- Moreover I don't understand why I had to create a folder backup and a functions.php to use the theme: this is not normal for a template
I'm not developper (I am webdesigner) but I have the basis and I'm helped by developers, I don't understand why there are so many issues in a template which costs this price. Why it was not mentionned I cannot use this template....
Please, could I have a payback ?
Thank you
Hi Leticia,
1. If your images somehow did not import you can always try to import the demo content with XML file
Follow the instructions below:
If the progress bar doesn't reach 100%, you can finish the import via XML.
To so so, navigate to Tools > Import > WordPress > Run Importer.
Upload the theme-export.xml file, which you can find in the file you downloaded from ThemeForest, in the folder "xml export."
If the connection runs out, simply upload it again and again, until you receive the message that import has completed.
Next, in Theme Options > Import, run the import, but ONLY for Widgets and for Options. There is no need to run it for Content again.
Step 5 - Enable Plugins
You should go to Dashboard > Plugins and enable all plugins.
You have the complete article on how to import demo content here:
Complete Guide To Demo Import
2. As for the portfolio items please enable the WPBakery plugin as well as Brynn Core
3. If you would like to achieve something like this https://www.screencast.com/t/nsYoHdLMBfML
Having the menu on the left side please go to Brynn Options > Header
and select the header type you prefer https://www.screencast.com/t/qFfEWcVO9F
Also you should know that sometimes these settings can be found on a page as well and if those are set in the Page settings they will overwrite the Global settings.
4. please enable the WPBakery plugin as well as Brynn Core
5. I am not sure why you had to create a folder backup and a functions.php, as I can not see any answer indicating you to do this in the previous replies.
6. Also I can see that you are missing the sliders.
When importing a demo onto your site RevSlider slideshow has to be imported separately.
To import a RevSlider slideshow from one of our demos please go to your WordPress admin panel
Slider Revolution -> Import.
Search for some-home-slider-X.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.
For any other isue you are facing please feel free to ask us anytime and as for the refund you should know that we're not making decisions related to that. We're support team, so please submit refund request on Envato profile and it will be responded.
Hope I could help and let us know if there is anything else we can do to help.
Best,
Mici
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I've installed plugin called "Php server info" on your side in order to check parameters for hosting. I've seen that you should increase value for max_post_size it should be at least set to 256M, and in your case it set to:
So it would be good if you can increase these values or ask your hosting service to do that for you.
When you fix this issue try once again to import.
This is guide you should follow in order to import demo in the right way, i send you article where you can read more about it:Complete Guide To Demo Import
Kind Regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.