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We've discovered you can't click through gallery images in our portfolio galleries on mobile and tablet. Nothing happens when you click on the arrows or directly on the image and you can't swipe left or right, either. Please advise.
@media only screen and (max-width: 1000px){
body .pp_hoverContainer {
width: 100%!important;
height: 80%!important;
}
body .pp_pic_holder a.pp_arrow_next {
z-index: 99999 !important;
}
body .pp_hoverContainer {
z-index: 0 !important;
}
}
Also remember to clear your cache and you can always try to disable your 3rd party plugins to be sure that some of them are not causing this issue, as we can not guaranty compatibility with our theme.
Thanks and keep us updated on this as well as do not hesitate to ask for any additional questions you have.
Best,
Mici
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Unfortunately, that doesn't fix the issue but what I discovered is that when a gallery is first opened in lightbox, the first image doesn't show you the arrows that appear over the images. On desktop, if you hover over the image, they appear and there are also the arrows at the bottom of the lightbox - so people can navigate from there if they don't hover over the image. On tablet and mobile, the bottom arrows do not work at all and the arrows that appear over the image are not visible on the first image in the gallery. So unless you randomly click on the right or left side of the first slide, there's no way to advance through the gallery. The arrows do appear once you get to the 2nd image - if you can get there! :) I checked on your theme demo and this is also the case - so I don't think this is being caused by a plugin conflict. Please see attached screenshot of the demo site gallery first image on mobile and tablet.
The custom css from message below should work. Please try pasting it to Appearance -> Customize -> Additional CSS ( https://www.screencast.com/t/WVbYGeR0 ), and please check if all {} brackets are properly closed.
Let us know if this helped and if it didn't please send us your wp-admin details in a private reply so we can log in and investigate on this further.
Best regards,
Kevin
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
What happens now is 1. There are still no visible side arrows when you first open a gallery. 2. If you click on the bottom arrows, they still do not work at all but now they make the side arrows visible...but they're still not super visible on some of the images because they're black. Is there any way to get the bottom arrows to actually work and to also make the side arrows appear immediately when the gallery is open? Please advise.
We've checked, and the bottom arrows are working properly now. Please try clearing your browser cache and refreshing the page then try to click on the bottom arrows.
Best regards,
Kevin
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
We've discovered you can't click through gallery images in our portfolio galleries on mobile and tablet. Nothing happens when you click on the arrows or directly on the image and you can't swipe left or right, either. Please advise.
Thanks for your help!
Hello,
Insert this custom css code
@media only screen and (max-width: 1000px) {body .pp_hoverContainer {
z-index: 0;
}
}
Let us know is it everything ok now.
Best Regards,
Alexios
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Alexios,
Thanks for the code. I have added it but it did not fix the problem. I see this issue is also happening on the theme demo. Please advise.
Thanks for your help!
Hello there,
Please try with this code
@media only screen and (max-width: 1000px){ body .pp_hoverContainer { width: 100%!important; height: 80%!important; } body .pp_pic_holder a.pp_arrow_next { z-index: 99999 !important; } body .pp_hoverContainer { z-index: 0 !important; } }Also remember to clear your cache and you can always try to disable your 3rd party plugins to be sure that some of them are not causing this issue, as we can not guaranty compatibility with our theme.
Thanks and keep us updated on this as well as do not hesitate to ask for any additional questions you have.
Best,
Mici
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Mici,
Unfortunately, that doesn't fix the issue but what I discovered is that when a gallery is first opened in lightbox, the first image doesn't show you the arrows that appear over the images. On desktop, if you hover over the image, they appear and there are also the arrows at the bottom of the lightbox - so people can navigate from there if they don't hover over the image. On tablet and mobile, the bottom arrows do not work at all and the arrows that appear over the image are not visible on the first image in the gallery. So unless you randomly click on the right or left side of the first slide, there's no way to advance through the gallery. The arrows do appear once you get to the 2nd image - if you can get there! :) I checked on your theme demo and this is also the case - so I don't think this is being caused by a plugin conflict. Please see attached screenshot of the demo site gallery first image on mobile and tablet.
Thanks for your help!
Hi,
The custom css from message below should work. Please try pasting it to Appearance -> Customize -> Additional CSS ( https://www.screencast.com/t/WVbYGeR0 ), and please check if all {} brackets are properly closed.
Let us know if this helped and if it didn't please send us your wp-admin details in a private reply so we can log in and investigate on this further.
Best regards,
Kevin
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
What happens now is 1. There are still no visible side arrows when you first open a gallery. 2. If you click on the bottom arrows, they still do not work at all but now they make the side arrows visible...but they're still not super visible on some of the images because they're black. Is there any way to get the bottom arrows to actually work and to also make the side arrows appear immediately when the gallery is open? Please advise.
Thanks!
Hi,
We've checked, and the bottom arrows are working properly now. Please try clearing your browser cache and refreshing the page then try to click on the bottom arrows.
Best regards,
Kevin
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Yay - it's working now! Thanks so much for your help!
Hello there,
We are glad to hear that.
If there’s anything else we can help you with, please let us know.
Best Regards,
Milos
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.