Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Welcome to your support management and thank you for choosing our theme!
We couldn't replicate all problems, just on mobile menu. it have some conflict with contact form 7 plugin. Reinstall this plugin, or update it if there is any update and then check
Let us know did this solved your problem.
Best Regards,
Alexios
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
So please be sure to disable all 3rd party plugins that did not come with the theme. As they might cause compatibility issues.
If the issue persist disabling all your 3rd party plugins please provide us with your Wp-admin access so we can investigate this further more on your end.
Thanks,
Mici
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
The dropdown menus, header menu, vertical menu and mobile menu do not work upon installation.
The site is in maintenance mode so you will need to use the bypass url to view the front end:
https://justrightmagazine.com?bypass=veraandpattie
Your help is greatly appreciated.
Thank you
Hello,
Welcome to your support management and thank you for choosing our theme!
We couldn't replicate all problems, just on mobile menu. it have some conflict with contact form 7 plugin. Reinstall this plugin, or update it if there is any update and then check
Let us know did this solved your problem.
Best Regards,
Alexios
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
I see you have a console log error on your site
https://www.screencast.com/t/xMwTJ2ixq
So please be sure to disable all 3rd party plugins that did not come with the theme. As they might cause compatibility issues.
If the issue persist disabling all your 3rd party plugins please provide us with your Wp-admin access so we can investigate this further more on your end.
Thanks,
Mici
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
This worked, there was a conflict with one of my previous plugins. Thank you!
You're welcome,
Let us know if there's anything else!
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.