Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Hello, while using the "pretty photo lightbox" in the single product page, when the user clicks on the "maximize" button at the top right, the image opens in the same page and if it's larger than the screen height, it becomes unresponsive - you cannot scroll in the page or view the image properly. It's the same in your own demo: https://amedeo.elated-themes.com/product/green-gold/ (click on the first thumbnail, go to the 1st image by clicking left and then try enlarging). This is very annoying because I use large images with about 1500px height and I end up having a full screen of a photo section with no option to quit. I think you should either disable the "enlarge" option or have it open in a new page (I prefer that).
Hello, while using the "pretty photo lightbox" in the single product page, when the user clicks on the "maximize" button at the top right, the image opens in the same page and if it's larger than the screen height, it becomes unresponsive - you cannot scroll in the page or view the image properly. It's the same in your own demo: https://amedeo.elated-themes.com/product/green-gold/ (click on the first thumbnail, go to the 1st image by clicking left and then try enlarging). This is very annoying because I use large images with about 1500px height and I end up having a full screen of a photo section with no option to quit. I think you should either disable the "enlarge" option or have it open in a new page (I prefer that).
Hi there,
Once you click outside the image it will be shut down.
However if you would like to disable the "enlarge button" you may simply add this custom css in Appearance > Customize > Additional CSS
body .pp_pic_holder a.pp_expand:after { display: none; }As there is no option within the theme to open the image on a new page.
Hope this helped and let us know if you have any additional questions anytime
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.