Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
We just launched our site and noticed the mobile menu does not stay open. When you click on it the menu opens and shuts before you can select anything.
Would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site and I’ll take a look.
Kind Regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
You are welcome. We are glad that we were able to help you out. We will close this ticket.
Let us know if here is anything else that you might need our assistance with. 👍🏻
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: https://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Kind regards, Ralph Wizard
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
We just launched our site and noticed the mobile menu does not stay open. When you click on it the menu opens and shuts before you can select anything.
Hello,
Would you mind providing us with login credentials (in Private Reply) and site url, so we can take a closer look?
Try to deactivate all of your plugins to make sure they are not causing this issue. If the issue goes away, then you can enable them one by one to find out which one is causing the issue. If you still have issues after you have deactivated all of your plugins, please provide a temporary admin login and URL to your site and I’ll take a look.
Kind Regards,
Milica
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
You are correct, it was one of our plugins that was causing the issue. All fixed now. Thanks!
Hello there,
You are welcome. We are glad that we were able to help you out. We will close this ticket.
Let us know if here is anything else that you might need our assistance with. 👍🏻
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: https://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Kind regards,
Ralph Wizard
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.