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  Public Ticket #2154883
Can't install parent theme
Closed

Comments

  • Maja Radulovic started the conversation
    September 17, 2019 at 8:25pm

    I can install estelle-child.zip but when I tried to install estelle.zip, I get a message: "The link you followed has expired."  I've tried multiple times, but I always get that message. 

  •  1,845
    Elated replied
    September 18, 2019 at 8:54pm

    Hello there,

    Welcome and thanks for purchasing our theme!

    Seems like the reason why you're having this issue are low server resource settings as you can see in the following screenshot >> 

    Could you please try to increase these MASTER values or ask your hosting service to do it for you.

    max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

    Then try to upload this theme via some FTP client, like this one >> https://filezilla-project.org/

    After that you can  go to Appearance >> Themes >> activate this theme. Then go to Theme Options >> Import >> and run import the demo.

    Here is a complete guide on how to import the demo content

    Complete Guide To Demo Import

    Hope this helped and let us know if you have any additional questions.

    Best,

    Mici

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