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We manually updated our theme via FTP because there was no indicator to update the theme from the WP dashboard (I am so irritated by these licensing hoops, they're incredibly disorganized for multi-sites, but I digress)...
After we updated the theme, the entire website blew up. I check our pages, the content is broken, I check our site, the elated builder is spitting out raw code.
Okay, we reverted our website to August just in case we did something wrong, and re-updated the website from the Appearance > Themes menu after connecting to Envato Markets.
Before doing so we made sure all our plugins were updated and everything was loading correctly.
However, once we hit UPDATE then checked the update - Our website was blown up again.
What's going on here?
I left the site live so you can view it, with the child theme disabled, as well as any optimization plugins.
Our WPBakery is licensed and updated as well. But the back end editor is blank, or has markup blown up all over where it shouldn't be in the visual editor.
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Best regards,
Kevin
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
We manually updated our theme via FTP because there was no indicator to update the theme from the WP dashboard (I am so irritated by these licensing hoops, they're incredibly disorganized for multi-sites, but I digress)...
After we updated the theme, the entire website blew up. I check our pages, the content is broken, I check our site, the elated builder is spitting out raw code.
What's going on here? How do we fix this?!
Okay, we reverted our website to August just in case we did something wrong, and re-updated the website from the Appearance > Themes menu after connecting to Envato Markets.
Before doing so we made sure all our plugins were updated and everything was loading correctly.
However, once we hit UPDATE then checked the update - Our website was blown up again.
What's going on here?
I left the site live so you can view it, with the child theme disabled, as well as any optimization plugins.
You can see the issue is site wide.
https://bailsart.com
Our WPBakery is licensed and updated as well. But the back end editor is blank, or has markup blown up all over where it shouldn't be in the visual editor.
Hi,
Please navigate to Plugins -> Installed Plugins check if the WP Bakery Page Builder plugin is activated.
Let us know if this helped and if it didn't please send us your wp-admin details in a private reply so we can log in and investigate on this further.
Best regards,
Kevin
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Something to note: We did try to reinstall the theme manually (FTP) as well as using the Elated Plugin. Both had the same unfortunate result.
I see you're in there right now. If you have any questions for me or want me to try anything - let me know. Thank you.
Hello there,
I've took a closer look at your site, and I've noticed that Elated CPT plugin on your installation was outdated:
After I've updated it to 1.2 version:
It seems like everything renders properly:
Let us know if you need any further help.
Best regards!
Joey
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
You're a genius! I don't know how that wasn't flagging us for an update but I REALLY appreciate you fixing this.
You're welcome,
Let us know if there's anything else!
Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads
This way you’ll be helping us improve our support services and make them even more efficient.
Thank you in advance!
Best regards,
Kevin
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.