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Hello, I have problem with a product gallery on the phone, when I click on the picture, I can't see any other photos in the gallery, there are no controls or any options to see the images. Maybe you know a simply way to fix it
In order to solve this issue you can to activate navigation arrows on mobile device, please put the following code into Appearance » Customize » Additional CSS
Hello, thank you, but I probably explained not right
If you open Shop on the phone, you can see this gallery and it's not comfortable to watch the pictures, do you know how may I change to swap the pictures?
We are sorry for the misunderstanding. That is the default behaviour of the Pretty Photo Lightbox feature:
Unfortunately, changing this is not achievable via regular theme options and would require some custom coding and we are not in the position to take on any additional work. You could always hire someone from Studio Envato to do this for you.
Thank you for your understanding.
Let us know if here is anything else that you might need our assistance with. 👍🏻
Kind regards, Ralph Wizard
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello, Ralph, thank you, it's a good point, I didn't notice these settings. The idea is cool, but when you swipe it happens that a picture opens in a separate window and then I can't swipe anymore
This is the default behavior of product images when the Pretty Photo Lightbox feature is disabled. The images are wrapped in the link of the image ( https://www.screencast.com/t/DiYRMVKx ), and when the image is clicked it leads to this link. Only when the Pretty Photo Lightbox feature is enabled images will display as gallery slider.
Best regards,
Kevin
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello, I have problem with a product gallery on the phone, when I click on the picture, I can't see any other photos in the gallery, there are no controls or any options to see the images. Maybe you know a simply way to fix it
I ve disabled one plugin that caused a problem, but still it's not convenient to swipe the images, do you have any ideas how to improve it?
Hello there,
Thank you for writing in.
In order to solve this issue you can to activate navigation arrows on mobile device, please put the following code into Appearance » Customize » Additional CSS
.autohide-arrows:hover .owl-nav { display: block !important; }This is the result:
If there’s anything else we can help you with, please let us know.
Best Regards,
Milos
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, thank you, but I probably explained not right
If you open Shop on the phone, you can see this gallery and it's not comfortable to watch the pictures, do you know how may I change to swap the pictures?
Hello there,
We are sorry for the misunderstanding. That is the default behaviour of the Pretty Photo Lightbox feature:
Unfortunately, changing this is not achievable via regular theme options and would require some custom coding and we are not in the position to take on any additional work. You could always hire someone from Studio Envato to do this for you.
Thank you for your understanding.
Let us know if here is anything else that you might need our assistance with. 👍🏻
Kind regards,
Ralph Wizard
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Ralph, thank you, it's a good point, I didn't notice these settings. The idea is cool, but when you swipe it happens that a picture opens in a separate window and then I can't swipe anymore
Hi,
This is the default behavior of product images when the Pretty Photo Lightbox feature is disabled. The images are wrapped in the link of the image ( https://www.screencast.com/t/DiYRMVKx ), and when the image is clicked it leads to this link. Only when the Pretty Photo Lightbox feature is enabled images will display as gallery slider.
Best regards,
Kevin
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.