Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Welcome to your support management and thank you for choosing our theme!
Regarding this particular issue, most likely the dynamic.css file not being generated.
Reasons why this wouldn't be working are:
a. Security or some other plugin. Please try to deactivate all your third party plugins, except plugins that came bundled with the theme and see if it helps. If the issue disappears, activate your plugins one by one and see if you can find the one that is causing the issue.
b. Permissions on JS and CSS folders, you need to FTP into your hosting and set permissions to 755 on theme/css and theme/JS folders. You can contact your hosting to do that for you.
c. PHP settings on the server - for this you can try different PHP version (anything above 5.6). And you should contact your hosting to check on why the PHP scripts are not being executed, and files are not being generated.
d. You can try adding this to wp-config.php:
define('FS_METHOD', 'direct');
If there’s anything else we can help you with, please let us know.
Best Regards, Milos
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
I can't change the footer top styles & footer bottom styles background color globally.
There is no effect when I change it.
I have to change it on every pages to make it works.
See the attachment.
Same for Menu Area Side Padding.
Thanks
I was having an issue with the files permissions with bitnami and wordpress :
You need to make your folder writable with the command below :
sudo chown -R bitnami:daemon /opt/bitnami/apps/wordpress/htdocs/wp-content
sudo chmod -R g+w /opt/bitnami/apps/wordpress/htdocs/wp-content
sudo /opt/bitnami/ctlscript.sh restart apache
Hello there,
Welcome to your support management and thank you for choosing our theme!
Regarding this particular issue, most likely the dynamic.css file not being generated.
Reasons why this wouldn't be working are:
a. Security or some other plugin. Please try to deactivate all your third party plugins, except plugins that came bundled with the theme and see if it helps. If the issue disappears, activate your plugins one by one and see if you can find the one that is causing the issue.
b. Permissions on JS and CSS folders, you need to FTP into your hosting and set permissions to 755 on theme/css and theme/JS folders. You can contact your hosting to do that for you.
c. PHP settings on the server - for this you can try different PHP version (anything above 5.6). And you should contact your hosting to check on why the PHP scripts are not being executed, and files are not being generated.
d. You can try adding this to wp-config.php:
define('FS_METHOD', 'direct');If there’s anything else we can help you with, please let us know.
Best Regards,
Milos
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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