Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I have a problem with activating the theme. It installs on the server without a problem, when I clicking on the activation of the theme, a message pops up:
Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /wp-content/themes/azaleawp/framework/lib/eltdf.layout3.php on line 541
Welcome to your support management and thank you for choosing our theme!
If you are seeing one of following errors T_PAAMAYIM_NEKUDOTAYIM or unexpected '[':
You need to contact hosting service provider, and to ask them to increase server PHP version according to WP requirements: https://wordpress.org/about/requirements/
Please make sure that you’re using a PHP version which is at least 5.6 or higher. The official WordPress recommendation is actually version 7.0 and above.
Theme will probably work with PHP 5.4 but some plugins may require higher versions of PHP like for example WooCommerce https://docs.woocommerce.com/document/server-requirements/ so if it is possible it is always advisable to follow WordPress recommendations.
Hope this helps!
Best regards,
Kevin
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
I have a problem with activating the theme. It installs on the server without a problem, when I clicking on the activation of the theme, a message pops up:
Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /wp-content/themes/azaleawp/framework/lib/eltdf.layout3.php on line 541
After which the wordpress stops working.
The same message pops up when trying to preview a theme.
Hello,
Welcome to your support management and thank you for choosing our theme!
If you are seeing one of following errors T_PAAMAYIM_NEKUDOTAYIM or unexpected '[':
You need to contact hosting service provider, and to ask them to increase server PHP version according to WP requirements: https://wordpress.org/about/requirements/
Please make sure that you’re using a PHP version which is at least 5.6 or higher. The official WordPress recommendation is actually version 7.0 and above.
Theme will probably work with PHP 5.4 but some plugins may require higher versions of PHP like for example WooCommerce https://docs.woocommerce.com/document/server-requirements/ so if it is possible it is always advisable to follow WordPress recommendations.
Hope this helps!
Best regards,
Kevin
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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