Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Well I may just be missing something here but are you hearing issues on Safari for all iOS devices?
My testing has been on a iPad Air 2 and a iPhone 6 Plus both running the 9.2.1. On iPad images like the logo are missing. On iPhone the site does not even load. Try it on Chrome same device no issues. Any suggestions would be great. It is on a very beta version of the site so there is small issues with margins and such.
Link because it's not a valid address 3i.itsonlyabeta.com
Can you please make sure not to use 3g/4g connection when accessing to your site, try using WiFi only. Next, try with some other device if applicable. Why? This is what I got on our testing iPad device and iPhone (check attachments), using Safari.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello, I'm wondering if you would consider re-opening this ticket? I have experienced similar issues on iOS but have been unable to identify the source.
Over the last year, I've noticed a few times when the site loads without the logo, or the content extends past the edge of the device. What is most strange is that I can't re-create the issue and it seems to resolve itself. However, it comes back roughly every couple of months. Any suggestions?
This issue could be related to a low internet connection at the moment or the server that you hosting provider is using is under a lot of stress due to traffic. So you should just refresh the page, or try after a few seconds to see if the issue persists.
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Well I may just be missing something here but are you hearing issues on Safari for all iOS devices?
My testing has been on a iPad Air 2 and a iPhone 6 Plus both running the 9.2.1. On iPad images like the logo are missing. On iPhone the site does not even load. Try it on Chrome same device no issues. Any suggestions would be great. It is on a very beta version of the site so there is small issues with margins and such.
Link because it's not a valid address 3i.itsonlyabeta.com
Hi,
Can you please make sure not to use 3g/4g connection when accessing to your site, try using WiFi only. Next, try with some other device if applicable. Why? This is what I got on our testing iPad device and iPhone (check attachments), using Safari.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I'm wondering if you would consider re-opening this ticket? I have experienced similar issues on iOS but have been unable to identify the source.
Over the last year, I've noticed a few times when the site loads without the logo, or the content extends past the edge of the device. What is most strange is that I can't re-create the issue and it seems to resolve itself. However, it comes back roughly every couple of months. Any suggestions?
canineconnectiontraining.ca
Hi Joshua,
Sorry for the late response!
This issue could be related to a low internet connection at the moment or the server that you hosting provider is using is under a lot of stress due to traffic. So you should just refresh the page, or try after a few seconds to see if the issue persists.
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.