Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #721547
Instagram reconnect
Closed

Comments

  • Maciej started the conversation

    Hello. 

    How can I reconnect with instagram? I want to use different accout but when I login to my account and hit reconnect It still shows my previous account. Even when I log out from my account and hit reconnect, It still goes to my first account.

    Thanks.


    EDIT:

    So I basically removed all data from database (eltdf_instagram_ rows). Then I was able to reconnect. Maybe you can look at this and fix?


  •  1,845
    Elated replied

    Hi Maciej,

    Thanks for the update... Glad you've solved this issue in meantime... Unfortunately this is the problem with R&D theme, and we'll try to fix this in next theme update... Second solution to disconnect from Instagram account is to add this code to your allure child theme's functions.php file:

    function eltd_instagram_widget_clear(){
    update_option('eltd_instagram_code', '');
    }
    
    add_action('init', 'eltd_instagram_widget_clear');
    

    activate child theme, than navigate to some page and that will call this function. Than delete that code, and switch back to parent theme...

    Hope this will help as well. Sorry for inconvenience.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.