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  Public Ticket #737244
Any Pages Created with Visual Composer is not displaying
Closed

Comments

  • Ariana started the conversation

    Hi, 

    I've uploaded to WordPress 4.5 and have had a bunch of issues since then. I can not view images, texts etc on any of my pages that I have built with VC. For example, I have created a landing page that has plenty of content (photo, social media buttons) that are showing as being "there" as a draft, but nothing is showing when the draft page is published; it is just a white screen (http://luxxeandco.com).  I also have pages that were not built with VC, just the two column template that  (http://luxxeandco.com/blog) that all content displays perfectly fine. I have updated the theme as advised and this has not resolved the issue as well as moved the old files as advised with no change in the issue. It seems that others are having the same issue, but none of the suggested solutions have worked for me. Please advise. 

    Thanks.

  •  1,845
    Elated replied

    Hi Ariana,

    The thing is that WP has changed jQuery library shipped with latest 4.5 release which is causing hickups to themes and plugins.

    Please upgrade theme and also upgrade bundled plugins to latest version which is compatible with WP 4.5. To do so make sure to download latest theme version from Theme Forest downloads page and perform upgrade process. You can update your theme by performing the following steps:

     - Download the latest allure zip file from ThemeForest
     - Extract it and locate allure.zip
     - Extract allure.zip and locate the 'allure' folder
     - Copy/Replace the contents of the 'allure' folder to the /wp-content/themes/allure folder of your web site.

    Next, if you have running any third party plugin that is handling cache on your site/server, please disable them temporary and make sure to clear cache. At last, you need to upgrade 

    bundled plugins as well by performing the following steps:

    - Deactivate all bundled plugins
    - Delete all bundled plugins
    - Navigate to Appearance > Install plugins and install new versions of them


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • Ariana replied

    hi, 

    I've updated the theme and I'm still having the issue; any page that contains no sidebar is not displaying, 

    Thanks 

  •  1,845
    Elated replied

    Hi Ariana,

    Already explained in one of your tickets that it's a bug already passed to dev team. Until fix is rolled out, use solution with custom CSS provided on that ticket.

    Thanks for the understanding.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • Ariana replied

    Thank you it worked perfectly!

  • [deleted] replied

    I have the same issue on Borderland Theme. After updating the theme, updating WP, and resetting the bundled plugins, the VC is not displaying the images on pages or sidebars. Visual Composer seems to be malfunctioning on the page editor as well. my URL is decoratorfolddrapery.com, where you will see the missing images on the front page.

  • Ariana replied

    Hi Scott, 

    I had to set my page to display a left side bar and then use this css to get it to work until they update. Hope this helps!

    .eltd-content .eltd-column1 {
        display: none;
    }
    
    .eltd-content .eltd-column2 {
        width: 100%;
    }
  •  1,845
    Elated replied

    Hi,

    Thanks for the help :) Scott, if you have some further concerns, please submit new private ticket in Borderland section and we'll check your issue closer. Thanks.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.