Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
The thing is that WP 4.5 has shipped new version of jQuery library which make hiccups to plugins and themes, making some previously written JS code incompatible. In order to fix those issues please upgrade theme and also upgrade bundled plugins to latest version which is compatible with WP 4.5. To do so make sure to download latest theme version from Theme Forest downloads page and perform upgrade process. You can update your theme by performing the following steps:
- Download the latest allure zip file from ThemeForest - Extract it and locate allure.zip - Extract allure.zip and locate the 'allure' folder - Copy/Replace the contents of the 'allure' folder to the /wp-content/themes/allure folder of your web site.
Next, if you have running any third party plugin that is handling cache of your site/server, please disable them temporarily and make sure to clear cache. At last, you need to upgrade bundled plugins as well by performing the following steps:
- Deactivate all bundled plugins - Delete all bundled plugins - Navigate to Appearance > Install plugins and install new versions of them
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
The featured images and sliders on the homepage and category pages don't show anymore. This occurred after the last WP update.
My website now shows a maintenance page but would like to know how it can be fixed. I can make the website available once you can work on the issue.
Thank you for your help!
M
Hi Myriam,
The thing is that WP 4.5 has shipped new version of jQuery library which make hiccups to plugins and themes, making some previously written JS code incompatible. In order to fix those issues please upgrade theme and also upgrade bundled plugins to latest version which is compatible with WP 4.5. To do so make sure to download latest theme version from Theme Forest downloads page and perform upgrade process. You can update your theme by performing the following steps:
- Download the latest allure zip file from ThemeForest
- Extract it and locate allure.zip
- Extract allure.zip and locate the 'allure' folder
- Copy/Replace the contents of the 'allure' folder to the /wp-content/themes/allure folder of your web site.
Next, if you have running any third party plugin that is handling cache of your site/server, please disable them temporarily and make sure to clear cache. At last, you need to upgrade bundled plugins as well by performing the following steps:
- Deactivate all bundled plugins
- Delete all bundled plugins
- Navigate to Appearance > Install plugins and install new versions of them
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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