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You probably haven't updated VC to latest version as well.... So, please follow these instructions for updating theme:
- Download the latest allure theme version from ThemeForest - Extract it and locate allure.zip - Extract allure.zip and locate the 'allure' folder - Copy/Replace the contents of the 'allure' folder to the /wp-content/themes/allure folder of your web site.
and plugins as well by performing the following steps:
- Deactivate all bundled plugins
- Delete all bundled plugins
- Navigate to Appearance > Install plugins and install new versions of them
Hope this will help.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
First at all sorry for the late response! We had a few days off because of the national holiday.
The new jQuery Version ( wp-includes/js/jquery ) in WP 4.5 causes the issue.
We have provided theme update which is compatible with new version of Word Press and Visual Composer.
Here are the instructions how you should update theme and required plugins.
How to upgrade Allure theme?
You can upgrade our theme by performing following steps:
1. Download latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate Allure.zip
3. Extract Allure.zip and locate Allure folder
4. Copy/Replace the content of Allure folder to /wp-content/themes/Allure folder of your web site.
Using this method, none of existing content or settings will be lost.
What to do when I get this message while trying to install the theme: “Are you sure you want to do this? Please try again” ?
This message means that theme zip file is larger than max upload file size allowed in configuration of your server. Please either increase that limit or upload the theme via ftp (second method explained in our documentation).
How to upgrade Visual Composer plugin to latest version?
You can upgrade Visual Composer by performing following steps:
1. Please make sure main theme is activated while performing other steps
2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
3. You will see message that required plugin is missing at the top of your WordPress Dashboard
4. Install the plugin and then activate it
If you want to do manual upgrade, you can locate Visual Composer plugin here: Allure.zip > Allure > plugins > js_composer.zip
Also, please note you will need to update Theme first, then Visual Composer and the to delete browser cache after this.
In order to new js scripts can be applied please deactivate and delete all cache plugins, if you are still using some of them, check if you are using some drop-in plugins and do the same with them, and contact your hosting service to delete server cache
Please let me know how it goes, Thanks
If someone need more help with this please submit new private ticket with wp-admin credentials and link to your wp-admin in order we can inspect this closely
All the best!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi!
After updating WP to 4.5 and Allure theme to 1.2.1, Visual Composer disapired.
Could you please help?
Thanks
Hi Darya,
You probably haven't updated VC to latest version as well.... So, please follow these instructions for updating theme:
- Download the latest allure theme version from ThemeForest
- Extract it and locate allure.zip
- Extract allure.zip and locate the 'allure' folder
- Copy/Replace the contents of the 'allure' folder to the /wp-content/themes/allure folder of your web site.
and plugins as well by performing the following steps:
- Deactivate all bundled plugins
- Delete all bundled plugins
- Navigate to Appearance > Install plugins and install new versions of them
Hope this will help.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi!
I have already downloaded the latest allure theme version and uploaded it to website. Nothing changes.
Also I'm not sure if I understand which exact bundled plugins do you mean. There is no any notifications for plugins updates in Wordpress.
I am having the same issue. This is pretty bogus considering I purchased the theme for these features.
Hi there,
First at all sorry for the late response! We had a few days off because of the national holiday.
The new jQuery Version ( wp-includes/js/jquery ) in WP 4.5 causes the issue.
We have provided theme update which is compatible with new version of Word Press and Visual Composer.
Here are the instructions how you should update theme and required plugins.
How to upgrade Allure theme?
You can upgrade our theme by performing following steps:
1. Download latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate Allure.zip
3. Extract Allure.zip and locate Allure folder
4. Copy/Replace the content of Allure folder to /wp-content/themes/Allure folder of your web site.
Using this method, none of existing content or settings will be lost.
What to do when I get this message while trying to install the theme: “Are you sure you want to do this? Please try again” ?
This message means that theme zip file is larger than max upload file size allowed in configuration of your server. Please either increase that limit or upload the theme via ftp (second method explained in our documentation).
How to upgrade Visual Composer plugin to latest version?
You can upgrade Visual Composer by performing following steps:
1. Please make sure main theme is activated while performing other steps
2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
3. You will see message that required plugin is missing at the top of your WordPress Dashboard
4. Install the plugin and then activate it
If you want to do manual upgrade, you can locate Visual Composer plugin here: Allure.zip > Allure > plugins > js_composer.zip
Also, please note you will need to update Theme first, then Visual Composer and the to delete browser cache after this.
In order to new js scripts can be applied please deactivate and delete all cache plugins, if you are still using some of them, check if you are using some drop-in plugins and do the same with them, and contact your hosting service to delete server cache
Please let me know how it goes, Thanks
If someone need more help with this please submit new private ticket with wp-admin credentials and link to your wp-admin in order we can inspect this closely
All the best!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.