Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
1) We have used all images with same size and because of that we got this layout. Our recommended image size is 1366 × 660 px
2) This can be connected with rendering of fonts on specific browsers, try to change font
3 ) Please check the names of those images, if they have some special character in the title of the image, they will not be showed. Just use latin character without special characters.
4) We have tested this on test page http://reportesp.mx/test and we have added post ID and this post is showed only.
I hope this helps
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
HI,
The elements of the template (like sliders and layouts) not respond adequately to the values assigned to them.
I want to publish an specific Post in a slider and when I ask for it by ID post number or by tag the slider disappears from the page.
Or when I want to assign a specific size to the container of an image it does't respond either.
What happens to the driver of the elements that do not respond, hope can help me to solve it.
Thanks
Claudia
Hi,
Sorry for late response
Could you provide us WP admin access so that we can inspect this issue closer ? Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Sorry for late response
1) We have used all images with same size and because of that we got this layout. Our recommended image size is 1366 × 660 px
2) This can be connected with rendering of fonts on specific browsers, try to change font
3 ) Please check the names of those images, if they have some special character in the title of the image, they will not be showed. Just use latin character without special characters.
4) We have tested this on test page http://reportesp.mx/test and we have added post ID and this post is showed only.
I hope this helps
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.