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  Public Ticket #776541
Elated Options > Header > Sticky Header - edit box too short
Closed

Comments

  •  1
    Jason started the conversation

    Dear Elated,

    To date using your Search & Go theme is an absolute nightmare!  I'm really not happy with the structure of this theme.

    Just today, when I was making a comparison between your demo website and mine; I tried to configure the Sticky Header.


    To my surprise, I noticed at 100% Zoom, the edit box is too short (refer to "Sticky Header @ 100% Zoom.png" image attachment).

    Luckily I tried to zoom out at 75% Zoom, which made the edit box "longer" and visible to what I had entered / was entering (refer to "Sticky Header @ 75% Zoom.png" image attachment).


    Please, please fix this bug (and possible many more other visual bugs) in your next release.

    Thank you in advance.

  •  1,845
    Elated replied

    Hi,

    Sorry for late response

    Could you send us screenshots again because we have issues to see this attachments http://screencast.com/t/8OtpGssZyQw so that we can understand clearly this issue? Thanks 


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  •  1
    Jason replied

    Dear Elated,

    I found the culprit behind this problem.

    Apparently, it's the "div col-lg-1" class of eltd-bootstrap.css is causing the shrinkage once the web browser exceeds a width of 1,200px.


    Comparing the image attachments, one with Screen Width less than 1200px, and another more than 1200px; it's clear that the "Sticky Header Transparency" edit-box is drastically shorten after 1200px.  I guess there are other input elements affected by eltd-bootstrap.css, which I haven't noticed yet.

    I hope this will be fixed in the next release.


    Thank you.

  •  1,845
    Elated replied

    Hi Jason,

    Open header-map.inc located in your theme folder/framework/modules/header/options-map/header-map.inc and set col_width attribute everywhere you find it to 3. Like this one for example: http://screencast.com/t/0TdlTq3HX8cu -> http://screencast.com/t/LPQwgEbvR


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •  1
    Jason replied

    Dear Elated,

    I tried using a copy of "/framework/modules/header/options-map/header-map.inc" from the parent theme in the child theme, but it was in vain.

    Looks like I've no other choice but to set the col_width => 3 as you've suggested.

    I noticed that all of the col_width of "/framework/modules/header/options-map/mobile-header.php" have been set to 3.  Perhaps, the same value can be propagated to "/framework/modules/header/options-map/header-map.inc" in your next update.

    Thank you.

  •  1,845
    Elated replied

    Hi Jason,

    This is not WordPress template file, so it can't be overridden in child theme like that. You have to adjust this in parent theme.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  •  1
    Jason replied

    Noted with thanks.


    p.s.: Please close this ticket.  Thank you.

  •  1,845
    Elated replied

    You're welcome. Closed as you requested.


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.