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{"code": 403, "error_type": "OAuthForbiddenException", "error_message": "You are not a sandbox user of this client"}
I've disabled the plugin and removed. After that I've followed the notice message saying to install this plugin and, after that, I've enabled. Trying to Reconnect shows the same error message.
If you have opened Instagram in your browser please log out first, than go to Elated Option> Social Networks> and disconnect from Instagram there. After that, you should first click on any other option in Elated Options ( for instance http://screencast.com/t/XBj4lGB5L ), then go back and connect again. That is all.
If it does not work for you, than follow this explanation.
First remove Instagram widgets and icons from every widget area on you website.
Next, inside your website database, find a table called wp_options like in the screenshot, click on it and than check in the show all checkbox http://screencast.com/t/V9rp6FcsD ,inside Filter rowssearch for Instagram, and than clear every field with option_value name http://screencast.com/t/sIOp6Hspe8.
Note again: Make sure your tag field in Instagram widget is empty!
When you finish that, connect with Instagram again.
This should fix your problem.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I am not even sure if you are reading the tickets, the issue is an error in code showing on listings instagram, not a widget. I have added another picture for you.
I am becoming increasingly frustrated that with most tickets, I have to go back with another answer or misunderstanding, then wait the normal 3 - 5 days for an update.
We are in process to resolve this issue. Thanks for patience. This is new theme, and we are working hard every day to fix bugs and to make our customers happy.
Again, thanks again, and it will be fix really soon.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi
Today an error message has appeared on instagram feeds on listings. I have deactivated any new widgets.
Regards
Paul
Hi,
This issue can be connected with new Instagram API release, this should be fixed soon, thanks for patience, we are waiting answer from Instagram
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Any update from Instagram? It's been 5 days.
Hi,
Unfortunately we still haven't been approved from Instagram, we hope that this will be resolved soon :/ Sorry for waiting
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi
Says on your Themeforest page Instagram issue has been fixed, but it is still broken on my website?
Regards,
Paul
Hi,
Please disable 3rd party instagram plugin and try to reconnect in Elated Options -> Social Networks to your Instagram Account.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The same happens to me:
{"code": 403, "error_type": "OAuthForbiddenException", "error_message": "You are not a sandbox user of this client"}I've disabled the plugin and removed. After that I've followed the notice message saying to install this plugin and, after that, I've enabled. Trying to Reconnect shows the same error message.
A.
{"code": 403, "error_type": "OAuthForbiddenException", "error_message": "You are not a sandbox user of this client"}I think you are still in sandbox mode?
Ok, re-connect now works, but I still cant get in listing Instagram to work. I have disabled all plugins, removed tag and put back.
Image attached.
Paul
Hi,
Could you try to disable tag and see if problem persist ? Because of changed API this functions doesn't work, so please remove tag.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
OK, sorry didn't quite get what you mean.
It's broken for a while so I need to stop using it because of the API change?
Or did you want me to do something else?
Paul
Hello,
If you have opened Instagram in your browser please log out first, than go to Elated Option> Social Networks> and disconnect from Instagram there. After that, you should first click on any other option in Elated Options ( for instance http://screencast.com/t/XBj4lGB5L ), then go back and connect again. That is all.
If it does not work for you, than follow this explanation.
First remove Instagram widgets and icons from every widget area on you website.
Next, inside your website database, find a table called wp_options like in the screenshot, click on it and than check in the show all checkbox http://screencast.com/t/V9rp6FcsD ,inside Filter rowssearch for Instagram, and than clear every field with option_value name http://screencast.com/t/sIOp6Hspe8.
Note again: Make sure your tag field in Instagram widget is empty!
When you finish that, connect with Instagram again.
This should fix your problem.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I am not even sure if you are reading the tickets, the issue is an error in code showing on listings instagram, not a widget. I have added another picture for you.
I am becoming increasingly frustrated that with most tickets, I have to go back with another answer or misunderstanding, then wait the normal 3 - 5 days for an update.
Hello,
We are in process to resolve this issue. Thanks for patience. This is new theme, and we are working hard every day to fix bugs and to make our customers happy.
Again, thanks again, and it will be fix really soon.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.