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  Public Ticket #791932
When Activated White screen
Closed

Comments

  • Josip started the conversation

    Hi,

    When i activate my theme i just get a white screen and i cannot even enter wp-admin without manually deleting all theme files from server.


    [UPDATE]

    i changed my php version on 5.4.16. (it was 7.0.7) and now the theme is running but frankly im a bit dissapointed,
    I really think you should fix this


    [UPDATE]

    import gets stuck on 90%, really dissapointed with the theme.

  •  1,845
    Elated replied

    Hello there,

    When importing demo content, before you hit import, disable all 3rd party WP plugins (to free up server resources), then go to import and open chrome developer tools, hit Import and watch console for errors. When some error occur refresh import page and repeat the process. Importing demo content must reach 100% without displaying error in console. So repeat it until console is clear (sometimes you have to repeat process for 10 times or more).

    Please note that this is common issue when importing demo with all theme authors since demos become more robust so they can satisfy needs of all customers.

    Common problem with Import can be WordPress memory limit and upload time, and it is good if you can increase these values or ask your hosting service to do that for you.

    max_execution_time = 300;

    memory_limit = 128M;

    upload_max_filesize = 64M;

    post_max_size = 256M;

    http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

    Regarding PHP version, try to set it to PHP 5.6 because Wordpress is now recommending that version.

    Let us know how it turned out.
    All the Best!


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