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  Public Ticket #792065
instagram widget
Closed

Comments

  • Athithane started the conversation

    Hello,
    Our instagram widget is not displayed anymore. I tried to reset everything by deleting the elated instagram tables in the database but it is still not working.
    Here is the message we get when we try to connect on the elated option panel:

    {"code": 403, "error_type": "OAuthForbiddenException", "error_message": "You are not a sandbox user of this client"}

    Can you have a look please?

  •  1,845
    Elated replied

    Hello,

    This issue is connected with new Instagram API release, this should be fixed soon, thanks for patience, we are waiting answer from Instagram.


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