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When trying to claim a listing I just get this message: "You don't have available packages". What does this mean? and how do I fix it? I get the same message both on my main user that made the listing, and a test user that didn't make the listing. Both users has posted listings, and should thus have available packages.
Torbjørn, this means that you first must add a listing package to your account (free or paid). I know it's quite "embarassing" and illogical, I'd suggest that when users claim a listing without having a package, it'd be redirected to a packages page in order to get one... otherwise the user must add a new listing selecting a package, and after that claim the "previously seen" listing, which is illogical and "a drag".
I'm not sure if there's another way at this moment to solve it :S
If you have created listing packages in Listings - > Listing Packages and you have issues to chose desired package, you can provide us WP admin access so that we can inspect this issue closer? Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
When trying to claim a listing I just get this message: "You don't have available packages". What does this mean? and how do I fix it? I get the same message both on my main user that made the listing, and a test user that didn't make the listing. Both users has posted listings, and should thus have available packages.
Torbjørn, this means that you first must add a listing package to your account (free or paid). I know it's quite "embarassing" and illogical, I'd suggest that when users claim a listing without having a package, it'd be redirected to a packages page in order to get one... otherwise the user must add a new listing selecting a package, and after that claim the "previously seen" listing, which is illogical and "a drag".
I'm not sure if there's another way at this moment to solve it :S
A.
Hi,
Sorry for late response
If you have created listing packages in Listings - > Listing Packages and you have issues to chose desired package, you can provide us WP admin access so that we can inspect this issue closer? Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
You've got access already. The form bug was fixed, but claim listing is still not working.
Happening to me too.
Hi Torbjorn,
Sorry for the late response!
We can't seem to find the post where you gave us your credentials, so please send them here in a private reply.
Thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.