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When you set the days in some package and user buy this package, you can not change available days after that, because user already bought package that you set at first. This issue only appear when you try to change the package, which someone have already bought. So this is not a bug, this is theme feature and you can see that in attached video above.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
The package is 90 days, however it hows 29 days left?
Regards,
Paul
Same thing is happening to me as well
Hi Paul and Kevin,
Sorry for the late response!
Please send us your wp admin credentials in a private replies so we can inspect the problem.
Thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
You already have access, please the private tickets.
I can re-issue if required.
Regards,
Paul
Hello,
Thanks for noticing this, we have forwarded this to our dev team for closer inspection and fixing.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Still not working
Hello,
Please take a look video:
http://screencast.com/t/ItgUuYMIJGHC
When you set the days in some package and user buy this package, you can not change available days after that, because user already bought package that you set at first. This issue only appear when you try to change the package, which someone have already bought. So this is not a bug, this is theme feature and you can see that in attached video above.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok thanks.
Hello,
You are welcome! We are considering other tickets.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.