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Hi, I've tried to install this theme multiple times with no luck at all. When I do it via the admin panel, I get the following error:
Are you sure you want to do this?
Please try again.
Then nothing happens.
When I do it via FTP, as soon as I activate it, I'm no longer able to access the admin panel, instead I get a HTTP ERROR 500 error message (attached image).
I have also done the permission changes as described in the Getting Started guide.
What is the work around? I have spent 3 hours to try and make this work with no luck! HELP!
Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 122880 bytes) in /var/www/vhosts/amisafe.info/wip/wp-admin/includes/post.php on line 290
What does it mean and how do I fix it??
EDIT: Changing the theme back to default via the database brings back the admin panel
This message means that the import files are larger than the maximum file upload size allowed on your server. Could you please try to increase these values or ask your hosting service to do that for you.
Then check again import functionality. If you still have the problem, could you provide me WP admin access to inspect this problem and specify which demo content you want to import?
Let us know how it went, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi, I've tried to install this theme multiple times with no luck at all. When I do it via the admin panel, I get the following error:
Are you sure you want to do this?
Please try again.
Then nothing happens.
When I do it via FTP, as soon as I activate it, I'm no longer able to access the admin panel, instead I get a HTTP ERROR 500 error message (attached image).
I have also done the permission changes as described in the Getting Started guide.
What is the work around? I have spent 3 hours to try and make this work with no luck! HELP!
Enabled debugging mode and got this:
Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 122880 bytes) in /var/www/vhosts/amisafe.info/wip/wp-admin/includes/post.php on line 290
What does it mean and how do I fix it??
EDIT: Changing the theme back to default via the database brings back the admin panel
Hi Alex,
Sorry for the late response!
This message means that the import files are larger than the maximum file upload size allowed on your server. Could you please try to increase these values or ask your hosting service to do that for you.
max_execution_time = 300
memory_limit = 96M
upload_max_filesize = 128M
post_max_size = 1024M
Then check again import functionality. If you still have the problem, could you provide me WP admin access to inspect this problem and specify which demo content you want to import?
Let us know how it went, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you very much for this. It fixed the issue.
Hello,
You are welcome.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.