Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
The average response time on our themes is 24 hours, and we're sorry if it took a bit more time, because we have a lot of tickets and currently we work with lower human resources.
Thanks for understanding, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
How long does it take to get a response here please?
All my other themes respond within the same day, mostly within a few hours.
Here its seems I have to wait for days and days which is really delaying my launch date.
Thanks
Hi Helga,
Sorry for the late response!
The average response time on our themes is 24 hours, and we're sorry if it took a bit more time, because we have a lot of tickets and currently we work with lower human resources.
Thanks for understanding, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.