Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I'm having problems with video posts. Firstly, I tried uploading and posting a self-hosted MP4 video, but it keeps showing it's broken or something and when I click on it on my blog it gives me an page-not-found error message. When I make a Youtube or Vimeo video post, it only shows up blank with a play button on my blog's grid. No screenshots. But the Youtube or Vimeo video plays fine when I expand it on my blog.
We have tested the issue on your website and managed to replicate the issue with the self hosted video. We have forwarded it to our development team for fixing. The solution for you, before the fix is done is to use the youtube/vimeo videos and to set the featured image for blog post so that you will have it on the home page.
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I'm having problems with video posts. Firstly, I tried uploading and posting a self-hosted MP4 video, but it keeps showing it's broken or something and when I click on it on my blog it gives me an page-not-found error message. When I make a Youtube or Vimeo video post, it only shows up blank with a play button on my blog's grid. No screenshots. But the Youtube or Vimeo video plays fine when I expand it on my blog.
Please help!
Hi Julian,
Sorry for the late response!
Would you please send us your website url and wp-admin credentials in a PRIVATE REPLY so that we can inspect the problem closely?
We're waiting to hear from you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Julian,
Sorry for the late response!
We have tested the issue on your website and managed to replicate the issue with the self hosted video. We have forwarded it to our development team for fixing. The solution for you, before the fix is done is to use the youtube/vimeo videos and to set the featured image for blog post so that you will have it on the home page.
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.